Cabinetry Service Technician

American Woodmark Corp.; Dallas, Northern (TX, KY); On-site; USD 42,000 - 64,000; Full time

Job summary

American Woodmark Corp. is seeking a warranty and service support specialist to address builder service centers and warranty requests, ensuring satisfaction and adherence to the company mission.

You will perform warranty repairs, learn Maestro and other electronic tools, and develop product knowledge to accurately assess issues and determine appropriate resolutions on site and in the warehouse. This role requires strong communication and teamwork.

Qualifications

• High school diploma or GED; some college preferred.
• 1–3 years experience with cabinet installation and repair.
• Ability to build effective relationships with all levels of employees and customers.
• Excellent reasoning, decision-making and communication skills.
• Team player mentality and strong customer service orientation.

Responsibilities

• Perform service or warranty repairs, adjustments, or replacements as needed to satisfy customer requirements.
• Develop working knowledge of Maestro and other AWC electronic tools.
• Develop extensive product knowledge.
• Determine extent of warranty or service issue by inspection as requested by customer service.
• Perform installations if necessary.
• Repair, replace or adjust countertops.
• Repair, replace or adjust cabinets.
• Assist in warehouse as needed.
• Support team efforts to improve departmental, location and company performance.

Skills

Communication skills

Team player

Problem solving

Relationship building

Customer service

Cabinet installation/repair experience

Warranty/service expertise

Education

High school diploma or GED

Some college courses

Tools

Maestro

Job description

Purpose: To provide warranty and service support to Builder service center. Handle any warranty and service requests to satisfy the builder's requirement for warranty, service or customer satisfaction. All efforts should be consistent with our Mission Statement and Builder Channel Standardization.

Essential Functions:

• Perform service or warranty repairs, adjustments, or replacements as needed to satisfy customer requirements.
• Develop working knowledge of Maestro and other AWC electronic tools.
• Develop extensive product knowledge.
• Determine through inspection if necessary the extent of a warranty or service issue as requested by customer service.
• Perform installations if necessary
• Repair, replace or adjust countertops.
• Repair, replace or adjust cabinets.
• Assist in warehouse as needed.
• Support efforts by all members of the team to continuously improve departmental, location and company performance.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

• High school diploma or GED, some college courses beyond high school preferred.
• 1 to 3 years experience with cabinet installation and repair.
• Ability to build effective business relationships and work effectively with all levels of employees within AWC and its customer's organization and the public.
• Excellent reasoning ability and decision-making skills.
• Excellent communication skills.
• The ability to act as a team player.

Language Skills:

• Ability to read and interpret common business documents including reports, charts, graphs and diagrams.
• Ability to listen and communicate effectively with customers/clients in an effort to respond to common inquiries or complaints from customers/clients.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to interpret graphs and diagrams.

Reasoning Ability:

• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit, stand and walk; talk and hear.
• The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to lift and move a minimum of 75 pounds.

WORKING CONDITIONS:

• Typical office and construction site environment.
• The noise level is moderate to high.
• Significant travel around town is required.
• Work shifts may vary from standard business hours.
• Occasional weekend work and extended evening hours is required.

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