Cabin Dispatcher

GRUPO EULEN USA; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

GRUPO EULEN USA seeks a Cabin Operations Coordinator to enforce cabin safety, lead the service team, and ensure on-time departures. You will review daily reports, coordinate with American Airlines and crews, and support airline operations using GHDS and other systems.

Ideal candidates have 1+ year in planning/dispatch or airport operations, strong computer skills, and bilingual English/Spanish communication. This is a full-time on-site role requiring flexibility.

Qualifications

• High school diploma or equivalent required.
• 1 year of planning or dispatching experience.
• 1 year of airport operation ground service or relevant experience.
• Must have computer skills and knowledge of Microsoft Suite (Excel/Word).

Responsibilities

• Enforce cabin safety and security.
• Instruct cabin service team on operations and tasks.
• Review daily reports and ensure tasks are completed on time.
• Communicate with AA, crews, tower, and management on daily reports.
• Coordinate with departments to prevent flight delays and ensure punctual departures.
• Assign cabin service crews via GHDS system.
• Report operational issues to management promptly.
• Communicate with crew chiefs and drivers as needed.
• Utilize airline communication tools (Connect me, Saber, Cabin Appearance).
• Support airline requests and report services for billing.

Skills

Spanish/English

Leadership

Teamwork

Written & verbal communication

Professional appearance

Flexible schedule

Reporting & documentation

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Job description

Job Details

Description

• Responsible for enforcing the safety and security of the cabin
• Instruct the team on cabin service operational functions and tasks
• Work under pressure.
• Review daily reports and ensure tasks are completed on time
• Communicate efficiently with AA, crews, tower, and upper management on daily reports as needed
• Work in conjunction with other departments to ensure that flights are not delayed and leave promptly on time.
• Comply with all security requirements of air carriers
• Make sure that all flights are properly assigned with Cabin service crews via our GHDS system
• Report all operational issues to the management team promptly
• Communicate with the crew chiefs and drivers on duty according to operational need
• Utilize all technology available to communicate with the airline (Connect me, Saber, and Cabin Appearance)
• Supports all additional requests made by the airline
• Report all services provided to the aircraft for billing purposes
• Must be able to support and follow operational direction
• Other duties may be assigned

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for enforcing the safety and security of the cabin
• Instruct the team on cabin service operational functions and tasks
• Work under pressure.
• Review daily reports and ensure tasks are completed on time
• Communicate efficiently with AA, crews, tower, and upper management on daily reports as needed
• Work in conjunction with other departments to ensure that flights are not delayed and leave promptly on time.
• Comply with all security requirements of air carriers
• Make sure that all flights are properly assigned with Cabin service crews via our GHDS system
• Report all operational issues to the management team promptly
• Communicate with the crew chiefs and drivers on duty according to operational need
• Utilize all technology available to communicate with the airline (Connect me, Saber, and Cabin Appearance)
• Supports all additional requests made by the airline
• Report all services provided to the aircraft for billing purposes
• Must be able to support and follow operational direction
• Other duties may be assigned

Qualifications

EDUCATION, LICENSE, and/or CERTIFICATION

• High school diploma or equivalent required.

EXPERIENCE And/or KNOWLEDGE

• 1 year of planning or dispatching relevant experience
• 1 year or more of airport operation ground service, or relevant experience
• Must have computer skills and knowledge of Microsoft Suites, i.e., Excel and Word

SKILL And/or ABILITIES

• Ability to speak and understand Spanish / English
• Must have great leadership skills
• Ability to work in a team environment and delegate tasks
• Excellent written and verbal skills
• Must have a professional appearance and adhere to the company grooming/uniform policy
• Ability to work rotating shifts, including nights, holidays, and weekends, and be able to report to work on a regular and timely basis
• Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.

Physical Activities And Requirements Of This Position

Physical Demands

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law