Cabana Server

Great Wolf Lodge; Mashantucket (CT); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Annual bonuses

Paid time off

Job summary

Great Wolf Lodge in Mashantucket, CT seeks a friendly Cabana Server to take orders, serve food and beverages, and handle transactions with guests, delivering a positive, efficient guest experience. You’ll present menus, upsell cocktails and appetizers, transmit orders to bar and kitchen, and ensure timely delivery.

Requires basic math for cash handling, flexible scheduling including nights and weekends, and a background check.

Qualifications

• High school education or equivalent.
• Basic math skills for cash handling.
• Flexible scheduling including nights, weekends and holidays as needed.
• Successful completion of criminal background check and drug screen.

Responsibilities

• Takes food and beverage orders, serves and handles transactions with guests.
• Transmits orders to bar and kitchen and notes dietary needs.
• Maintains table settings and replenishes utensils as needed.
• Pays customers by totaling charges and processing payments while ensuring accuracy.
• Maintains sanitation and safety as per policy.

Skills

Customer service

Cash handling

Flexible scheduling

Teamwork

Education

High School diploma or equivalent

Tools

POS system experience

Job description

Pay: $11.00
The Cabana Server is responsible for taking food and beverage orders, serving food and beverages, and handling transactions while interacting in a positive, friendly and efficient manner with our guests.

Essential Duties & Responsibilities

• Helps patrons select food and beverages by presenting menu; offering cocktails and appetizers; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions and understanding customer's special needs and/or dietary restrictions
• Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
• Keeps kitchen staff informed by noting timing of meal progression
• Serves orders by picking up and delivering patrons' choices from bar and kitchen including accompaniments and condiments from service bars, as requested
• Responds to additional patron requirements by inquiring of needs; observing dining process
• Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
• Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Basic Qualifications & Skills

• Some High School education or equivalent
• Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
• Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Previous server experience
• Prior experience with Point-of-Sale (POS) technology
• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

Physical Requirements

• Able to lift up to 15 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Pay Rate: $ /hr
An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.