Cabana Host

Wilderness-Hotel-and-Resort-In; Sevierville (TN); On-site; USD 17,000 - 28,000; Full time

Job summary

Wilderness-Hotel-and-Resort-In seeks a Cabana Host to greet guests, assist with reservations, provide towels and water, and fulfill food and beverage orders. You will maintain a professional appearance and decorum while delivering timely service at the cabana huts.

The role requires high school diploma or GED, 1–3 months related experience, and strong guest relations skills. Candidates should be prepared to handle multiple duties and maintain standards of the resort environment.

Qualifications

• Ability to greet guests in a professional and welcoming manner.
• Knowledge of food and beverage menus and presentation.
• Ability to handle multiple duties and maintain composure under pressure.

Responsibilities

• Greet guests professionally and escort to cabana.
• Inform guests of amenities and how to contact the host.
• Deliver orders promptly and maintain cleanliness around cabana huts.
• Report guest issues to supervisor and maintain appearance of cabana area.

Skills

Guest service

Professionalism

Teamwork

Communication

Grooming

Education

High school diploma or GED

1–3 months related experience

Job description

SUMMARY:

Cabana Host are responsible for greeting and assisting guests. A Cabana Host assists in making guests reservations and changes as needed. Cabana Host is responsible for supplying guests with fresh towels, water, take and filling guest's food & beverage orders. While interacting with guest the Cabana Host must always maintain a professional decorum and appearance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Greet all guests in professional and welcoming manner
• Escort guest to cabana
• When seating a party, inform guests of amenities and how to contact host
• Deliver all orders in timely manner
• Be aware of any special instructions, birthday, anniversaries...
• Return to cabana hut when finished. Someone should always be at stand to assist/answer any guest's questions/concerns
• Report any guest or maintenance issues to supervisor immediately
• Maintain cabana hut and area around the hut clean and uncluttered
• Clean in and around all cabanas daily
• Thank all guests and inquire on their experience
• Report all complaints to management on duty
• All other duties as assigned by management

EDUCATION and/or EXPERIENCE: (Level 3)

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

LANGUAGE SKILLS: (Level 1)

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences

MATHEMATICAL SKILLS: (Level 1)

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: (Level 1)

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

• ABC Serving Permit
• Yearly Responsible Serving Class

QUALIFICATIONS:

• Ability to act independently with little supervision
• Knowledge of food and beverage menus, food preparation and presentation
• Efficiently handle multiple duties
• Requires a good understanding of company policies and procedures
• Ability to handle stressful situations
• Good attendance and punctual
• Exhibits professionalism
• Exhibits good grooming habits
• Wears the proper uniform
• Works efficiently
• Follows all resort and office policies and standard operating procedures
• Conducts themselves in a professional manner with a positive attitude

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

• Regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms, talk and/or hear
• Frequently stoop, kneel, crouch and/or crawl
• Occasionally sit, climb and/or balance, taste and/or smell

Lifting Activities:

• Regularly lift up to 10 pounds
• Frequently lift up to 25 pounds
• Occasionally lift up to 50 pounds with assistance

Vision Requirements:

Close vision

WORK ENVIRONMENT:

• Regularly exposed to wet and/or humid conditions (non-weather,) work near moving mechanical parts and outdoor weather conditions

Noise Levels:

Moderate