Director of Operations

KEY; Key West (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Employee Discounts

Job summary

Havana Cabana in Key West, FL is seeking an experienced Hotel General Manager to oversee all hotel operations, drive guest satisfaction, optimize labor costs, and lead a dynamic team across front-of-house and back-of-house departments.

You will partner with Sales, F&B, and Finance to maximize revenue, maintain brand standards, ensure compliance with safety and employment laws, and foster a collaborative, guest-centric culture.

Qualifications

• 5+ years of hotel leadership experience preferred.
• Bachelor’s degree in hospitality, business, or related field preferred.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Oversee management of hotel personnel including hiring, training, performance reviews, wages, coaching, discipline, termination, and scheduling.
• Monitor labor costs with forecasted revenues and adjust staffing accordingly.
• Coordinate with Food & Beverage, Sales and Banquet teams to ensure guest satisfaction and successful events.
• Manage inventory, cash handling, and adherence to payroll and wage policies.
• Develop inside sales and marketing strategies to drive revenue and PR.
• Ensure compliance with safety, labor laws, and company policies.

Skills

Leadership

Labor management

Budgeting

Staff scheduling

Education

Bachelor's degree in Hospitality or Business

Tools

Microsoft Office

Reservations Software

POS Systems

Payroll Software

Job description

Description

Who we are:

A Cuban-Inspired Paradise in Key West!

Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare.

What we are looking for:

• Oversees management of hotel personnel to include but not limited to the responsibility of hiring, training, administering performance reviews, determining wages, coaching and discipline, termination, and weekly scheduling.
• Ensure effective labor management, creating cost-efficient schedules while monitoring forecast and adjusting to revenues. Coach leadership team on maximizing labor value while minimizing costs.
• Follow company guidelines for progressive disciplinary action, involving People + Culture team in all steps of process.
• Ensure proper inventory management and effective ordering. Management of special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management and keeping par levels, and completing monthly inventory.
• Work with F&B team on daily pre-meals/stand-up meetings, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff.
• Responsible for satisfactory execution of in-house banquet events. Work closely with Sales team and Banquet lead team member to ensure execution and guest service meet overall guest satisfaction.
• Step in to assist as needed with banquet event preparation. Prepare food and beverages needed for events, assist with room set up, AV, bar, and directing rental services.
• Develop and maintain inside sales and marketing strategies to drive public relations and overall revenue.
• Oversee all in-house cash revenue and proper cash handling procedures. Make cash drops as directed by accounting.
• Work with P+C Leadership to understand state labor laws and proper payment of base wage, tips, service charges, and incentives to staff.
• Coordinate workflow to ensure a smooth-running operation.
• Complete employee performance reviews/evaluations as required.
• Assist team members as needed to promote a positive teamwork environment. All managers are expected to perform any duty of their own employees. Managers should be present on the floor and assisting their teams in all operation needs at peak service times.
• Work professionally with all third-party vendors and suppliers as a point of contact.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up.
• Manage ambiance of environment by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere such as proper lighting, music volume, cleanliness, decorations (i.e. candles lit, plants looking healthy, pillows fluffed). Maintain cleanliness of bars, dining room, guest entry spaces, bathrooms, and back of house spaces.
• Oversee reservation management to maximize opportunity for revenue, as well as forecasted blackout dates for holiday reservations etc.
• Work with payroll department for proper employee hourly rates, perform payroll duties biweekly, communicating and submitting needs, ensure staff receives paychecks, assist to set up direct deposits.
• Assist General Manager with additional assigned tasks and projects.
• Communicate with other managers and staff in a positive, efficient, and friendly manner.
• Flexibility to step into whatever role is needed to deliver exceptional service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain standing for up to 10 hours
• Ability to remain stationary in a desk/meeting environment for up to 8 hours
• Ability to walk the property and grounds frequently
• Ability to move up and down stairs regularly
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity, such as writing, typing in orders, polishing, rolling silverware
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to visibly survey property areas clearly
• Ability to view a digital computer/tablet screen
• Ability to work outside seasonally in various weather for up to 8 hours.
• Ability to communicate and exchange information effectively, often in a public/group setting
• Ability to read, write, speak, and understand English
• Ability to complete a satisfactory background check
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days

TECHNOLOGY AND EQUIPMENT USED:

• Microsoft Office, including Outlook, Word, and Excel programs.
• Computer and Printer
• Point of Sale Software / Credit Card Processor
• Reservations Software & iPad Tablet
• Time Keeping & Payroll Software
• Multi-line Phone System
• Scheduling Software
• Basic Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)
• CO2 Soda Fountain System
• Automatic Dishwasher
• Golf cart (where applicable)

WORKING ENVIRONMENT:

• Work will primarily take place in a hotel resort and restaurant environment, in both guest-facing and employee back of house areas.
• Some seasonal exterior work with exposure to extreme temperatures and weather conditions.
• Group and solo work.
• Exposure to various hazardous chemicals, to be used only as instructed.

KEY SKILLS & EXPERIENCE REQUIRED:

• 5+ years professional hotel leadership experience
• Bachelor’s degree in hospitality, business, or related field preferred
• Able to complete a satisfactory background check
• Available and willing to work flexible hours based on business needs including weekdays, evenings and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for food and beverage
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Company Benefits

Havana Cabana is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness, we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Holiday benefits. For your financial wellness our resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our Hotel Room Discount programs provide additional incentives for choosing us as the employer of your future.

Havana Cabana is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

#INDHB

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.