Cabana Concierge Seasonal

Evermore Orlando Resort; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An innovative resort is seeking a Cabana Concierge to enhance guest experiences in a vibrant environment. This role involves providing exceptional service, assisting with reservations, and ensuring a clean and safe atmosphere for guests enjoying the unique amenities of the resort. Join a dynamic team that is redefining the vacation experience in Orlando. With a focus on hospitality and guest satisfaction, this position offers the chance to be part of a groundbreaking vision in travel. If you thrive in a fast-paced setting and have a passion for service, this opportunity is perfect for you.

Benefits

FREE Life Insurance

FREE Short- and Long-Term Disability

Affordable Health Coverage

401K with Employer Match

Paid Time Off

Parental and Family Leave

Qualifications

• Must be 18 years or older with experience in hospitality preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide exceptional guest service aligned with resort values.
• Assist guests with reservations and local recommendations.
• Ensure cleanliness and safety in the pool/bay area.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Attention to Detail

Problem-Solving

Education

High School Diploma

Tools

Resort Software

Job description

Join to apply for the Cabana Concierge Seasonal role at Evermore Orlando Resort.

Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World, Evermore stretches across 1,100 acres and offers a unique blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.

Evermore is Orlando’s ultimate game changer. In a city known for theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine relaxing around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon features zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20 acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of fireworks, we craft unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities like pickleball, bocce ball, and volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life.

Key Responsibilities

• Provide exceptional guest service aligned with Evermore core values: Easy on Purpose, Unexpected Delight, Service Savvy, and Insightful Innovations.
• Assist guests with reservations for Evermore Bay Cabanas, experiences, and services; offer knowledgeable recommendations on resort and local area offerings.
• Learn and utilize resort software to assist with reservations, programming, requests, and communication via our resort app.
• Exhibit proper speaking and phone etiquette; communicate effectively, politely, and professionally with guests and colleagues, maintaining luxury service standards.
• Ensure high standards of service and cleanliness during guest arrivals, stays, and departures in the pool/bay area.
• Respond to and anticipate guest needs for their cabanas; find opportunities to surprise and delight them.
• Complete daily inventory of materials for seamless guest experiences.
• Set up and break down beach furniture and cabanas daily.
• Monitor safety conditions in the bay; relay safety information regarding activities, closures, and general safety professionally.
• Ensure accurate billing and compliance for credit card payments.
• Perform inspection walk-throughs of pool deck and bay areas; report issues immediately.
• Coordinate with resort departments for smooth operations and service delivery.
• Perform other tasks as assigned by leadership.

Education, Skills, And Experience

• Must be 18 years or older.
• Experience in customer service, hospitality, or luxury operations preferred.
• Strong interpersonal and communication skills.
• Attention to detail and ability to multi-task in a fast-paced environment.
• Organizational, prioritization, and time management skills.
• Lifeguard and/or First Aid and CPR certification (or willingness to obtain).
• Flexibility to work weekdays, weekends, holidays, and rotating shifts.
• Effective English communication skills, including speaking, reading, and writing.
• Calm, empathetic handling of guest requests; creative problem-solving skills.
• Adherence to property and company policies.

Physical Requirements

• Lift, pull, and push up to 50 pounds safely.
• Stand, walk, and remain active for extended periods; participate in physical activities.
• Swim in deep water and perform water rescues if needed.
• Stand, walk, stoop, kneel, bend, and reach periodically.
• Tolerance for hot and humid Florida weather, especially outdoors.
• Effective verbal and non-verbal communication skills.

At Evermore, your role isn’t just a job—it’s a chance to be part of something groundbreaking, a revolution in travel. We seek passionate individuals to help us bring this vision to life! We’re building a new class of hospitality in Orlando, looking for Team Members who thrive in a dynamic environment, bring curiosity and dedication, and have a sense of humor. Join us and be part of an inclusive, collaborative workplace committed to professionalism and a culture of TOGETHERNESS. We offer competitive pay, benefits including FREE Life Insurance, FREE Short- and Long-Term Disability, affordable health coverage, a 401K with employer match, paid time off, parental and family leave, and policies supporting our team and their families.

Are you ready to join us in redefining how to vacation? Join us today! We can’t wait to meet you!

EOE/M/F/D/V