CAA Comm Ctr Assistant Manager

Columbia Industries; Kennewick (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Columbia Ability Alliance seeks a Community Center Assistant Manager to support daily operations, staff scheduling, and program delivery. You will supervise frontline staff, coordinate meetings, and help maintain a welcoming environment for clients, families, volunteers, and staff.

You will also assist with events, intake meetings, and administrative tasks while ensuring safety and policy adherence. Bilingual English/Spanish encouraged.

Qualifications

• High school diploma or GED required.
• Previous supervisory, leadership, program coordination, or administrative experience desirable.
• Experience working with individuals with intellectual and developmental disabilities preferred.

Responsibilities

• Assist with day-to-day operations of the Community Center.
• Schedule staff to ensure coverage and appropriate client ratios.
• Provide leadership and day-to-day support to Community Center staff.
• Coordinate meetings with clients, families, and departments.
• Drive agency vehicles as needed to transport clients and support activities.
• Maintain program records and databases; reconcile cash transactions.
• Assist with event planning and client programming.

Skills

Attention to detail

Initiative

Interpersonal skills

Communication skills

Leadership

Team building

Collaboration

Computer skills

Education

High school diploma or GED

Supervisory/leadership experience

Experience with IDD population

Job description

Position Overview

Columbia Ability Alliance (CAA) is a nonprofit organization dedicated to empowering individuals with disabilities through employment services, training, and community-based programs.

The Community Center Assistant Manager supports the Community Center Manager in overseeing the daily operations of the Community Center and ensuring high-quality services for clients, families, volunteers, and staff. This leadership role assists with staff scheduling, program coordination, event planning, administrative operations, and client programming while helping maintain a safe, organized, and welcoming environment. The Assistant Manager serves as the primary point of contact in the Manager's absence, ensuring continuity of operations while upholding the mission and values of Columbia Ability Alliance. Community Center Hours: Monday-Friday, 8:00 AM-6:00 PM.

Key Responsibilities

• Assist with the day-to-day operations of the Community Center.
• Conduct client and volunteer intake meetings.
• Schedule staff to ensure appropriate staffing coverage and client-to-staff ratios.
• Provide leadership, guidance, and day-to-day support to Community Center staff.
• Serve as acting manager during the Community Center Manager's absence.
• Coordinate meetings with staff, clients, families, and other departments.
• Develop and maintain client calendars outlining activities, classes, appointments, and special events.
• Assist with recreational activities, classes, and client programming.
• Fill in on the floor as needed to maintain appropriate client-to-employee ratios.
• Coordinate purchasing and ordering of program supplies, food, and other operational materials.
• Create purchase orders and maintain purchasing documentation.
• Complete required administrative paperwork and maintain accurate program records.
• Update databases and other electronic recordkeeping systems.
• Reconcile cash transactions and prepare required financial reports.
• Spearhead smaller Community Center events and assist with planning and coordinating larger agency events.
• Drive agency vehicles, including a 15-passenger van, to transport clients and support community activities.
• Perform other duties as assigned.

Supervisory Responsibilities

The Assistant Manager serves as the primary support to the Community Center Manager and provides day-to-day leadership for Community Center staff. In the absence of the Manager, this position assumes responsibility for the daily operations of the Community Center, ensuring continuity of services, staff supervision, and operational effectiveness.

Required Qualifications

Knowledge and Skills

• High degree of responsibility, organization, and attention to detail.
• Strong initiative with the ability to work independently and prioritize multiple responsibilities.
• Excellent interpersonal and customer service skills.
• Effective written and verbal communication skills.
• Strong leadership, coaching, and team-building abilities.
• Ability to work collaboratively with employees, clients, families, volunteers, and community partners.
• Proficient computer skills and experience using databases, Microsoft Office applications, and social media platforms.
• Ability to maintain professionalism, confidentiality, and sound judgment.
• Ability to follow, apply, and support the Columbia Ability Alliance Mission, Vision, and Values.

Education and Experience

• High school diploma or GED required.
• Previous supervisory, leadership, program coordination, or administrative experience is desirable.
• Experience working with individuals with intellectual and developmental disabilities is preferred.

Language Skills

• Ability to read, write, and communicate effectively in English and Spanish.

Reasoning Ability

Ability to identify problems, gather and analyze information, exercise sound judgment, and develop practical solutions while maintaining confidentiality and professionalism.

Certificates, Licenses, and Registrations

• Valid Washington State driver's license.
• Clean driving record.
• Proof of automobile insurance.
• Ability to obtain CPR and First Aid certification is required.
• Ability to pass a criminal background check and drug/alcohol screening.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Frequent standing, walking, sitting, bending, reaching, and communicating with clients and staff.
• Ability to safely assist with client activities.
• Occasional lifting and carrying of up to 35 pounds.

Work Environment

This position works in both office and community-based environments and regularly interacts with clients, employees, families, volunteers, and community members. Work may occur indoors and outdoors depending on client programming and activities.

The regular work schedule for this position is Monday through Friday, 8:00 AM-4:30 PM. Evening, weekend, and overtime hours may be required based on Community Center programming, special events, client activities, staffing needs, or other operational requirements.

Employee Benefits

• Full-time employees working at least 30 hours per week are eligible to enroll in medical, dental, vision, and life insurance benefits after 60 days of employment.
• Full-time employees also accrue vacation and sick leave in accordance with applicable policies.
• Participation in our 401(k) retirement plan is available after one year of continuous service and at least 1,000 hours worked during the applicable eligibility period.

Equal Employment Opportunity & Reasonable Accommodation

Columbia Ability Alliance is an equal opportunity employer committed to providing equal employment opportunities to all qualified individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Columbia Ability Alliance is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Individuals who require a reasonable accommodation to participate in the application or interview process are encouraged to contact Human Resources.