CA - RETAIL SECURITY SUPERVISOR – HOLLYWOOD, CA (Full TIme)

Trestonsecurity; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Treston Security Services in Hollywood, CA seeks a Retail Security Supervisor to lead store security operations, supervise officers, and ensure a safe, customer-friendly environment.

The role requires strong leadership, excellent communication, and visible professional presence while managing shifts, enforcing procedures, and coordinating with Asset Protection teams. Candidates must hold a California BSIS Guard Card and be available for weekends as part of the posted schedule.

Qualifications

• California BSIS Guard Card required.
• Supervisory/leadership experience in security.
• Retail security or loss prevention experience preferred.
• Able to stand and walk for extended periods.

Responsibilities

• Oversee daily security operations and supervise officers.
• Maintain proper staffing and post coverage.
• Ensure officer punctuality, proper uniform, and equipment.
• Manage access control and guest flow.
• Document incidents and coordinate with client teams.
• Assist with closing procedures and shift handoffs.

Skills

Leadership

Customer Service

Communication

Observation

Job description

RETAIL SECURITY SUPERVISOR – HOLLYWOOD, CA

Treston Security Services is seeking a dependable and experienced Retail Security Supervisor for an immediate opening at a retail store in Hollywood. This position requires strong leadership, excellent customer service, and the ability to maintain a professional security presence in a busy retail environment.

POSITION DETAILS

Pay Rate: $20.00–$22.00 per hour, depending on experience
Start Date: Immediately
Location: Hollywood, California
Position Type: Full-Time

SCHEDULE

• Monday: 11:45 AM–8:15 PM

• Tuesday: 11:45 AM–8:15 PM

• Wednesday: Off

• Thursday: Off

• Friday: 11:45 AM–8:15 PM

• Saturday: 11:45 AM–8:15 PM

• Sunday: 11:45 AM–8:15 PM

Parking will be provided after the successful completion of the first 30 days. Employees must arrange their own parking during the initial 30-day period.

ABOUT TRESTON SECURITY SERVICES

Treston Security Services is a Veteran-Owned and Operated security company committed to professionalism, accountability, and exceptional client service. Our officers and supervisors represent our company at high-profile retail, corporate, residential, municipal, and special-event assignments throughout California.

POSITION SUMMARY

The Retail Security Supervisor will oversee daily security operations, supervise assigned officers, maintain post coverage, and work closely with the client’s Asset Protection and Retail Security teams. This is a hands-on position requiring the supervisor to remain visible, attentive, and actively involved in site operations.

PRIMARY RESPONSIBILITIES

• Supervise assigned security officers and ensure all posts remain properly staffed.

• Conduct shift briefings and assign officers to entrance, roving, and restricted-area positions.

• Verify that officers report on time, in proper uniform, and with all required equipment.

• Maintain a visible and professional security presence throughout the store.

• Monitor the main entrance and greet guests professionally and courteously.

• Oversee access control, guest flow, and hourly entrance and exit counts.

• Conduct and verify regular patrols and required Detex checkpoint scans.

• Protect restricted areas and prevent unauthorized access to staff-only locations.

• Ensure officers follow the client’s merchandise, bag, food, beverage, and closing procedures.

• Maintain professional boundaries with guests and client employees.

• Coordinate with the client’s Asset Protection Team, Retail Security Manager, and Treston management.

• Respond appropriately to safety concerns, guest conflicts, emergencies, and law enforcement contacts.

• Ensure all incidents are properly documented and reported before the end of the shift.

• Confirm that radios and other site equipment are accounted for and returned.

• Coach officers, address performance concerns, and immediately report serious violations to management.

• Assist with store-closing procedures and ensure officers remain at their assigned posts until relieved.

MINIMUM QUALIFICATIONS

• Current and valid California BSIS Guard Card.

• Previous security supervisory or team-lead experience.

• Retail security or loss-prevention experience is strongly preferred.

• Strong leadership, communication, and customer-service skills.

• Ability to remain calm and professional in a high-traffic environment.

• Dependable attendance and reliable transportation.

• Ability to stand and walk for extended periods.

• Ability to use a radio, smartphone, and electronic reporting or patrol systems.

• Must be available for the complete posted schedule, including weekends.

• Must maintain professional boundaries and follow all confidentiality requirements.

• Must successfully complete all applicable pre-employment requirements.

UNIFORM REQUIREMENTS

• Security uniform shirt

• Black tactical pants

• Black belt

• Black duty shoes or boots

• Reflective vest or other site-issued equipment when directed

IMPORTANT SITE EXPECTATIONS

• No shopping, purchasing, reserving, or handling store merchandise while on duty or during breaks.

• No unnecessary socializing or extended conversations with client employees.

• No photography, recording, or social media activity while on duty.

• Officers must remain at their assigned posts unless properly relieved or directed by management.

• All client information, incidents, and operational details must remain confidential.

Treston Security Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any legally protected status.