CA Donor Center Technician III

Octapharma Plasma, Inc.; Colton (CA); On-site; USD 30,858 - 41,135; Full time

Benefits offered by this job

Options for health care benefits

401(k) Savings Plan

15 days of Paid Time Off (PTO)

Job summary

A leading plasma donation organization in California seeks a Donor Center Technician III to ensure compliance with regulations and provide outstanding customer service. Responsibilities include monitoring donor conditions, maintaining equipment, and mentoring junior staff. Candidates should possess a high school diploma, relevant certifications, and excellent communication skills. The role offers a competitive salary and benefits, including health care options and paid time off. Join a team dedicated to making a meaningful difference in patients' lives.

Qualifications

• Three months' experience in clerical or customer service preferred.
• Employee must have all initial training completed, including QA-Backup.
• Ability to read, follow, and interpret regulations required.

Responsibilities

• Ensure compliance with state and federal regulations.
• Maintain a high level of customer service and donor experience.
• Monitor donor conditions and ensure comfort and safety.

Skills

Customer service

Organizational skills

Basic computer knowledge

Ability to follow regulations

Communication skills (English)

Education

High school diploma or equivalent (GED)

Specific certification or licensing based on State requirements

Job description

your ability to help donors and patients,

and your access to professional opportunities?

We’re growing fast.

There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a:

DONOR CENTER TECHNICIAN III

This Is What You’ll Do

• Ensure total operation is compliant with state and federal regulations (e.g. FDA approved
  Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production
  standards and ensure facility compliance.
• Maintain a high level of customer service and positive donor experience in line with company
  values and culture.
• Maintain cleanliness of work area to ensure a clean and professional environment.
• Stock and maintains an orderly work area with sufficient supplies to meet production demands.
• Maintain Donor Center equipment based on Standard Operating Procedures and applicable
  manufacturer instructions.
• Monitor donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.
• Maintain Donor confidentiality based on company policy.
• Maintain complete and accurate record keeping per company’s Standard Operating Procedures.
  Clean any blood or plasma spills and performs proper procedure for disposition of biohazardous
  waste.
• Be responsible for mentoring junior Donor Center Technicians, able to drive training efficiencies to
  ensure timeliness and compliance and is a Designated Trainer.
• Partner with Quality Assurance on overall center performance (favorable performance
  observations, CAPA implementations and continuous improvement initiatives).
• Be responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as
  daily/monthly) and periodic (defined as quarterly/annually) on equipment.
• Oversee the flow of donors, responsible for organizing lunch schedules, breaks, and overall
  schedule adherence.
• Assist with storage room organization and performs assigned tasks following the First In, First
  Out (FIFO) method.
• Perform other job-related tasks, as assigned.
• Ensure that donor meets eligibility criteria based on Standard Operating Procedures.
• Perform finger stick for Microhematocrit and Total Protein determination.
• Set up and prepare all equipment and disposable supplies for venipuncture and plasmapheresis procedures per standard operating procedures.
• Disconnect donor after plasmapheresis process is completed per standard operating procedure.
• Maintain proper ratio to ensure donor safety and quality of product.
• Operate the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and document exceptions.

Product Processing

• Be responsible for prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
• Handle tested and untested product, as well as product with unsuitable test results.
• Properly organize samples and product in a walk-in storage freezer per Standard Operating Procedures.
• Prepare product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.
• Monitor freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly.
• Record variance if applicable.

This is What It Takes

• Employee must have all initial training completed, including QA-Backup and/or NexSys Technician.
• Three (3) months’ experience in clerical or customer service position preferred.
• High school diploma or equivalent (GED) required.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.

SCHEDULING

• Must be able to work-day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality required.

PHYSICAL REQUIREMENTS

• Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
• Ability to work in an environment with a temperature of -40C or colder for extended periods.
• Occasional exposure to and handling of dry ice
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.

Do Satisfying Work. Earn Real Rewards and Benefits.

Octapharma Plasma offers the following benefits for this full-time position:

Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in Octapharma Plasma's 401(k) Savings Plan; 15 days of Paid Time Off (PTO) and paid observed holidays as designated by the Company.

The expected base pay for this position at hiring is $22.40 - $29.86 - $37.33. Please note this wage range reflects what Octapharma Plasma expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.

Working at Octaphama Plasma

We aspire to create a culture in which our employees feel inspired. You may be motivated to connect with donors, lead donation centers to new heights of excellence, or provide ideas and vision at a corporate level. We welcome you to consider all possibilities and see what positions best fit your interests and talents. Join the Octapharma Plasma team

More About Octapharma Plasma, Inc.

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Please be advised that, although we may not have an immediate requirement at this time, we are consistently interested in engaging with well‑qualified candidates for future opportunities. If you are interested in exploring a career with Octapharma Plasma, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. We expect the application window to close within 60days from the posting date. Please ensure all applications are submitted before the deadline.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.