Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our District Support Pharmacists (DSPs) play a critical role in cultivating a culture of excellence within each pharmacy worked by acting as a role model for all, demonstrating our Heart At Work behaviors, and setting the bar for the pharmacy team.
Primary Job Duties & Responsibilities:
- Living our purpose of “Bringing our Heart to Every Moment of Your Health” by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
- Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC); overseeing the pharmacy and serving as the Pharmacy Manager’s proxy during bench shifts without overlap.
- Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—WeCARE workflow procedures and utilizing the safety guardrails at every workstation.
- Assuming Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty.
- Contributing to positive patient experiences by Helping with Heart and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues.
- Proactively offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunize.
- Supporting the effective management of pharmacy inventory in all pharmacies worked by following—and guiding the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business.
- Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic.
- Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients.
- Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowering the pharmacy team to provide holistic care at every step in the patient care journey.
- Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues.
Required Qualifications
- Active Pharmacist License in the state where the District is located; active Pharmacist License in at least one state when the District covers more than one state; Active Pharmacy License in the state in which you are employed.
- Not on the DEA Excluded Parties List.
- Immunization Certification through an accredited organization (i.e. APhA).
- Free of pending felony charges or convictions for criminal offenses involving controlled substances.
Preferred Qualifications
- Bachelor of Science in Pharmacy or Pharm. D. degree required.
- Doctor of Pharmacy (PharmD) is preferred.
Prior Relevant Work Experience
- 1 to 5 years of prior related experience is preferred.
Essential Qualifications and Functions:
- Active Pharmacist License in the state where the Store is located.
- Active National Provider Identifier (NPI).
- Not on the DEA Excluded Parties list.
- Ability to travel within a reasonable radius to support market staffing as business needs require.
- Regular and predictable attendance, including nights and weekends.
- Ability to complete required training within designated timeframe.
- Attention and Focus: Ability to concentrate on a task over a period of time.
- Ability to pivot quickly from one task to another to meet patient and business needs.
- Ability to confirm prescription information and label accuracy, ensuring patient safety.
- Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner.
- Notice and understand patients’ reactions, and respond appropriately.
- Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues.
- Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Mathematical Reasoning: Ability to use math to solve a