C3 PAS Resource Specialist

Oregon Health & Science University; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Oregon Health & Science University seeks a Patient Access Resource Staff member to deliver high-quality customer service in scheduling and managing patient appointments. The role involves coordinating care across multiple specialties and requires strong communication and problem-solving skills. Candidates should have experience in a medical office and knowledge of PAS policies.

Qualifications

• One year of experience in a medical office with high-volume patient contact.
• Thorough knowledge of PAS policies and procedures.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver exceptional service to patients and handle scheduling inquiries.
• Prepare patients for visits and verify insurance information.
• Coordinate with providers and maintain clinic templates in Epic.

Skills

Customer service orientation

Communication skills

Problem-solving skills

Education

Advanced Degree

Tools

Epic

Job description

Department Overview

The C3 Patient Access Resource Staff is responsible for providing the highest level of customer service while handling all aspects of scheduling clinic appointments, referral management, visit preparation, patient eligibility, and financial clearance for the Connected Care Center clinical services. This position supports patient care coordination across multiple specialties and responds to scheduling requests via phone, MyChart, or provider requests. The employee promotes OHSU's mission by delivering high-quality, cost-effective, patient-centered service.

Function/Duties of Position

Customer Service

• Deliver exceptional service to patients, families, providers, insurance carriers, and OHSU staff.
• Meet or exceed healthcare industry service standards.
• Communicate professionally and promptly.
• Handle crisis situations effectively.
• Use information technology efficiently.
• Process complaints per standard procedures.
• Provide flexible internal service coverage.
• Apply continuous process improvement techniques.

Multi-Specialty Call Processing & Scheduling

• Answer calls, handle inquiries, and schedule appointments.
• Transfer calls to Nurse Triage when needed.
• Record detailed information in EMR.
• Assess and direct calls appropriately.
• Provide relevant information to callers.
• Follow departmental policies for different encounter types.
• Schedule patient appointments via multiple channels.
• Coordinate with providers and maintain clinic templates in Epic.

Registration, Managed Care, Financial Clearance

• Prepare patients for visits by verifying demographics, insurance, and financial info.
• Pre-register patients, including demographic details.
• Conduct financial screening and determine eligibility for assistance programs.
• Transfer financial concerns to the appropriate department.
• Ensure accurate data entry into Epic.
• Provide authorization information and maintain ICD-10 proficiency.
• Schedule appointments and resolve patient concerns using problem-solving skills.

Other Duties as Assigned

Required Qualifications

• One year of experience in a medical office with high-volume patient contact, including scheduling and possibly managed care authorizations, OR
• One and a half years of experience in a high-volume public contact role with six months in a medical office.
• Thorough knowledge of PAS policies and procedures.
• Advanced PAS user skills and extensive knowledge of integrated care at OHSU.

Knowledge and Skills Required:

• Basic computer skills, including word processing and Windows applications.
• Experience with online scheduling and database skills preferred.
• Excellent verbal and written communication skills.
• Strong customer service orientation and effectiveness in confrontational situations.

Preferred Qualifications

• Advanced Degree
• Experience with electronic health records, especially Epic.
• Over 2 years of patient scheduling experience.
• Experience in healthcare settings such as Urology, Neurology, Neurosurgery, GI, or Imaging.
• Knowledge of medical terminology and ability to learn new systems.

Additional Details

This role involves working in a busy, interruption-prone environment with multiple demands and high call volume. It requires multitasking and scheduling skills.

All are welcome

Oregon Health & Science University values diversity and inclusion. We encourage applicants from diverse backgrounds and those promoting a culture of inclusion. For accommodations, contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [e-mail].