C004267 Senior Technician (AV / VTC Support) (NS) - THU 26 Jun

EMW, Inc.; Norfolk (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Une entreprise de technologie recherche un technicien VTC et A/V ayant un niveau de sécurité NATO SECRET pour fournir un soutien VIP, gérer des opérations de VTC et maintenir l'infrastructure audio/vidéo. Ce poste exige des compétences techniques solides et une expérience en service clientèle dans un environnement international. Les candidats doivent démontrer leur capacité à travailler avec des équipements complexes et à résoudre des problèmes rapidement.

Qualifications

• Expérience de 5 ans en tant que technicien VTC et A/V.
• Compétences en installation, maintenance et réparation d'équipements A/V.
• Sécurité Clearance NATO SECRET nécessaire.

Responsibilities

• Support des services VTC et A/V en conformité avec les accords de service.
• Coordination avec les clients pour établir des exigences de soutien aux conférences VIP.
• Gérer le réseau d'opérations VTC de l'Agence pour assurer la livraison des services.

Skills

Audio / Visual Technician

Problem Management

Customer Service

Tools

Crestron Control Systems

Extron Control Units

Job description

Location : Norfolk, VA, US

Full Time On-Site : Yes

Time On-Site : 100%

Total Scope of the request (hours) : 676

Required Start Date : 11 August 2025

End Contract Date : 31 December 2025

Required Security Clearance : NATO SECRET

Duties and Role :

• Support the VTC and audio / visual (VTC and A / V) services provided by the CSU in accordance with extant service level agreements and other formal service provisioning arrangements;
• Coordinate directly with the relevant front office staff to provide VIP level VTC facilitator services to FOGOs and HQ staffs;
• Coordinate with customer OPR to establish requirements for VIP conference support (i.e. VTC and A / V), translate that requirement into agreed service provisioning in accordance with the extant service level agreement and manage the delivery of the agreed services;
• Support the Agency's VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and, as required, function as the Agency's gateway for establishing VTCs between the NATO enterprise and external customers in N. America with a particular focus operational VTCs between the USN afloat assets and afloat assets from the other Allies;
• Support the Senior Technician as the alternate CIS point of contact (POC) for VTC and A / V asset management and provide first & second line support for the managed assets in accordance with service agreements and applicable support contracts throughout the CSU Norfolk area of geographic responsibility (AoGR);
• Support NCIA NDW VTC Engineers to maintain of NATO WIDE VTC Infrastructure systems, support the team as field engineer, whenever required to update or replace obsolete subsystems
• Function as the NCI Agency point of presence in N. America for all VTC and A / V services including the supporting the management of industry contracts;
• Be the subject matter expert for all VTC and A / V matters including the development of courses of action and applicable risk assessment;
• Perform other duties as may be required.

Requirements

Skill, Knowledge & Experience :

• The candidate must have a currently active NATO SECRET security clearance
• At least 5 years' relevant experience as a VTC and Audio Visual Technician;
• Practical experience in planning, installing or maintaining audio / visual equipment and their associated voice or data terminal, line and routing equipment;
• Experience in the installation, maintenance and repair of Audio / Visual and simultaneous interpretation equipment;
• Experience in a customer service support environment;
• Experience in a problem and incident management.

It is considered highly desirable if you can demonstrate :

• Prior experience of working in an international environment comprising both military and civilian elements;
• Polycom Certified Videoconferencing Engineer (PCVE) Certified;
• Working knowledge of Crestron / Extron Control Units.