BYREDO, Store Manager, Soho

Puig; United States; On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading luxury brand is seeking a Store Manager to enhance client engagement and drive sales. The role involves building relationships with clients, ensuring customer satisfaction, and leading a high-performance team. Candidates should have extensive experience in luxury retail and a strong understanding of market trends. Join a dynamic environment that values diversity and innovation.

Qualifications

• Experience in driving sales in a luxury environment.
• Strong clienteling skills and ability to drive sales.

Responsibilities

• Build a network to promote customer loyalty.
• Analyze sales trends and implement strategies.
• Recruit, onboard, and train top talent.

Skills

Clienteling

Sales Leadership

Customer Satisfaction

Team Collaboration

Education

5+ years of experience as a luxury Store Manager

5 years of experience in makeup and/or beauty retail

Tools

CRM tools

Excel

Word

PowerPoint

Job description

This range is provided by Puig. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Opportunity:

BYREDO is seeking a store manager in the fashion/beauty industry who is responsible for promoting brand engagement and loyalty to customers, top clients and VIPs, in order to guarantee store business goals. They represent the company and is proactive sales professional who guarantee compliance with all procedures set by Headquarters and aimed at managing store staff and ensuring that the store runs efficiently.

The Brand:

"Beauty can be many things to many people. Our job is to inspire people to be themselves." – Ben Gorham, Founder

Founded in Stockholm in 2006, Byredo is a European luxury brand that translates memories and emotions into captivating products and experiences. From fragrances to makeup and byproduct—our category for creative non-beauty projects—Byredo reinvents luxury through a new approach driven by emotions and creativity.

With a presence in over 40 countries and a focus on ecommerce. Our commitment to diversity, talent, and teamwork underpins our mission to inspire people worldwide.

What you’ll get to do:

Client Experience

• Build a network of people who have an impact on local and international luxury businesses to promote customer loyalty (especially with VIC/VIP).
• Ensure customer satisfaction, engagement, and maintenance of the qualitative standards required by the brand.
• Maintain and build client relationships using CRM tools i.e Byredo Client App
• Receive and process deliveries, including preparing and organizing deliveries and shipments to clients.
• Actively lead by example on the sales floor, fostering a culture of excellence and collaboration.
• Develop and implement action plans to achieve sales targets, monitor KPIs, and drive profitability.
• Provide coaching and development plans for the sales team to enhance performance and achieve growth goals.
• Analyze sales trends and implement strategies to maximize results.
• Sales driven, social, open and ambitious team player with drive and optimism.
• Create development plans for sales staff and management
• Demonstrate sales leadership by playing an active role on the selling floor with an emphasis on VIC/VIP relationship
• Implement action plans to achieve sales target and P&L
• Analyze the results, verifying daily, weekly, monthly activities and set up yearly assessments via KPIs
• Recruit, onboard, and train top talent, in alignment with Byredo’s brand values and culture.
• Conduct performance evaluations and create succession plans to support team development.
• Provide feedback and implement corrective actions as needed to maintain a high-performance team.
• Foster a collaborative, optimistic, and inclusive work environment.

Event Coordination

• Organize and execute in-store events to drive traffic and elevate client experiences, building connections with local and international communities.
• Collaborate with leadership and HQ to align events with the brand’s vision and goals.

We'd love to meet you if you have:

• 5+ years of experience as a luxury Store Manager.
• 5 years of experience in makeup and/or beauty retail.
• Proven expertise in clienteling and driving sales in a luxury environment.
• A deep understanding of market trends, product sensitivity, and the luxury retail landscape.
• Agility, adaptability, and the ability to thrive in a dynamic environment.
• Open availability, including during holidays and peak seasons.
• Strong clienteling skills and able to drive sales
• Excellent Excel and Word literacy, and power point knowledge a must.
• Foreign language skills a plus.
• Displays product sensitivity and a strong market/fashion trend knowledge

Compensation:

As required by the New York State salary transparency law, effective November 2022, the expected base salary for this position is between $110,000-$120,000 annually. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure.

EEOC:

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Diversity, Equity, and Inclusion Commitment:

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

About Puig:

Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation.

Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Byredo, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.

At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Retail

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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