Byram Healthcare Customer Service Representative

Apria Healthcare; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare company is seeking a Customer Service Representative to provide excellent service in a high-volume call center. This role involves handling product orders, educating patients on services, and ensuring patient satisfaction. Ideal candidates will have a high school diploma and solid experience in customer service.

Benefits

Medical, dental, and vision insurance

401(k) with eligibility after one year

Employee stock purchase plan

Tuition reimbursement

Qualifications

• 1-2 years of customer service experience required.
• Call center experience preferred.
• Ability to learn brand products and therapies.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Meet required Key Performance Indicators (KPI’s).

Skills

Customer service skills

Communication

Proficiency with MS Office

Education

High School Diploma or equivalent

Job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

Summary

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

Core Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required Key Performance Indicators (KPI’s)
• Perform other duties as required

Qualifying Experience

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Call center experience preferred
• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn our brand products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.