BYRAM HEALTHCARE Customer Service Representative

Apria Healthcare; United States; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well‑b

Job summary

Accendra Health in Bothell, WA, is recruiting for a customer service representative to deliver a positive patient experience in a high-volume inbound call center. You will educate patients on products and services, listen to concerns, resolve issues, and place supply orders.

The role requires high school education, customer service experience, and bilingual Spanish/English is preferred; on-site in Bothell with comprehensive teammate benefits.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience required.
• Bilingual in Spanish/English preferred.

Responsibilities

• Answer high-volume inbound customer calls.
• Outbound calls to patients, referrals, and sales as needed.
• Troubleshoot and resolve patient issues.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team.
• Consistently meet and attain required KPIs.
• Perform other duties as required.

Skills

Customer service

Bilingual Spanish/English

MS Office proficiency

Multitasking

Education

High School Diploma or equivalent

Tools

MS Office

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

The anticipated salary range for this position is $23+/hour depending on experience. Bilingual candidates are encouraged to apply and may be eligible for additional pay.

JOB SUMMARY

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

RESPONSIBILITIES

• Answer high-volume inbound customer calls via an automated phone system
• Make outbound calls to patients, referrals, and sales as needed
• Utilize resources to troubleshoot and resolve patient issues
• Use full product knowledge of at least two Byram therapies to service patients
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Perform other duties as required

We are looking for candidate to be in our Bothell office. This is an onsite position.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required
• Customer service experience required
• Bilingual in Spanish/English- preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn Byram products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

#AccendraHealth

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Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

#ByramHealthcare

#AccendraHealth