Buyer

Edward Don & Company; Woodridge (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading foodservice equipment and supplies distributor is seeking candidates for a role that emphasizes strong communication and customer service skills. The position requires a high school diploma or equivalent and prefers those with a degree in Supply Chain or Business. Responsibilities include reviewing sales orders, verifying purchase orders in SAP, and working closely with sales to meet customer needs. The role is vital for ensuring efficient operations and customer satisfaction, making it ideal for organized and proactive individuals.

Qualifications

• Ability to foster strong, open lines of communication across all levels of the organization.
• Strong proficiency in Microsoft Office Suite is required.
• Ability to read, analyze, and interpret complex product data.

Responsibilities

• Work with Sales to find merchandise to fill customer’s needs.
• Review all sales orders for completeness and accuracy.
• Monitor SAP transaction SOST for purchase orders.

Skills

Communication Skills

Customer Service

Microsoft Office Suite (Word, Excel)

Problem-Solving

Education

High School diploma or equivalent

Bachelor’s degree in Supply Chain, Business, or related field

Tools

SAP

Job description

Qualifications

• Ability to read, analyze, and interpret product data, customer orders, returns, vendor invoices and acknowledgements as well as other business correspondence.
• Intermediate level proficiency working with Microsoft Office Suite (specifically Word and Excel).
• Ability to foster strong, open lines of communication across all levels of the organization and provide a superior level of customer service and follow up on a variety of issues with excellent written and verbal communication skills.

Education

• High School diploma or equivalent.

Experience

• Ability to read, analyze, and interpret product data, customer orders, returns, vendor invoices and acknowledgements as well as other business correspondence.
• Intermediate level proficiency working with Microsoft Office Suite (specifically Word and Excel).
• Ability to foster strong, open lines of communication across all levels of the organization and provide a superior level of customer service and follow up on a variety of issues with excellent written and verbal communication skills.

Preferred

• Bachelor’s degree from an accredited institution in Supply Chain, Business, or related field is highly preferred.
• Intermediate to advanced proficiency working with SAP.

Essential Duties

• Work with Sales to find merchandise to fill customer’s needs on items not in our inventory including the identification of alternative sources of supply.
• Review all sales orders to verify completeness and accuracy before processing orders.
• Review all order confirmations and make necessary changes, update computer records, and notify salesperson and/or sales support staff accordingly.
• Verify all purchase orders have been successfully transmitted through monitoring SAP transaction SOST.
• Prioritize urgent requests and balance against assigned workload.
• Identify issues with products or case packs causing purchasing delays/problems and address to appropriate departments.
• Follow up and review with factories on all pending order status and/or shipping information.
• Contact vendors for special delivery instructions or changes.
• Ensure imperative or pressing purchase orders placed with vendors have been confirmed within 24 hours. Where necessary, contact vendors for confirmations.
• Work with other buyers to cross-train in all merchandise categories to proficiently process customer orders.
• Assist in training new associates as needed.
• Keep Supervisor informed of issues within area of assigned responsibility.
• Escalate issues beyond scope of authority to appropriate parties.
• Perform other duties as assigned.