Buyback Prevention Specialist

MSX International Inc.; Michigan; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Buyback Prevention Specialist to support urgent buyback cases in a fast-paced environment. This role involves maintaining communication with dealers, managing part orders, and utilizing Stellantis systems to ensure efficient resolution of issues. With a focus on problem-solving and customer service, the successful candidate will thrive in a dynamic setting, working primarily from home. This position offers an exciting opportunity to contribute to the automotive industry while enhancing operational efficiency and customer satisfaction.

Qualifications

• 4+ years in supply chain management or related experience preferred.
• Experience with dealership or OEM operations is a plus.

Responsibilities

• Support Stellantis dealerships with urgent buyback cases.
• Facilitate part orders and dealer negotiations.

Skills

Customer service skills

Interpersonal skills

Analytical skills

Problem-solving abilities

Leadership qualities

Communication skills

Ability to work in fast-paced environments

Education

Bachelor’s degree in Supply Chain, Logistics, or Business

Tools

Stellantis systems

Electronic Parts Catalog (EPC)

PC

Job description

Title: Buyback Prevention Specialist

Location: Southfield, MI, US

Date: Jan 30, 2025

Job Type: Full-time with Benefits

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

The Buyback Prevention Resolution Specialist will be responsible for supporting the Stellantis dealership and administrative network on requests related to very urgent buyback cases for parts resolution. This role will focus on maintaining an email inbox solely used for buyback scenarios. The Buyback Specialist will work closely with the Buyback Resolution Technical Team and Field Service Consultants. They will work primarily in Stellantis systems, including a case management tool, mainframe linkouts, parts catalog, parts inventory management, supply chain tools, etc. It will require a daily focus on problem solving to obtain required parts, make expediting decisions to ship parts and track them until they arrive at required locations (dealer). It is a fast-paced environment with high expectations.

Day to Day Responsibilities

• Pick from plant process to fill highly escalated part orders
• Facilitate extreme escalations as needed
• Pull reports to reduce escalations
• Dealer to dealer (D2D) sale negotiations - ability to get a dealer to sell a part to another dealer
• Dealer interaction for part fulfillment, both verbal and written
• Main point of contact for parts in buyback meetings (part level)
• Part tracking
• Follow up with the different groups that own where the part is at that point in time and escalate appropriately
• Ability to look up a VIN using Stellantis sites and applications for part usage
• Upgrade order status
• Force or void orders

Other duties as assigned from time to time by Management.

What you bring

• Ability to relate with dealers
• Customer service and interpersonal skills
• Exceptional written and verbal communication skills
• Knowledge of automotive processes & parts
• Strong leadership and interpersonal qualities
• PC literate
• Ability to work in both individual and team environments
• Proven analytical, problem solving, and decision-making abilities
• Must have the ability to work in a fast-paced, changing, intense environment
• Bachelor’s degree in Supply Chain, Logistics, and/or Business preferred
• Minimum of four years supply chain management or related experience preferred
• Dealership or OEM related experience, minimum one year
• Experience with Electronic Parts Catalog (EPC) desirable
• Mopar service parts, assembly plant or PDC experience preferred

Physical Demands

• While performing the duties of this job, the employee is regularly required to call, video, email, message and communicate with the customer and co-workers
• Work at a PC for 8-10 hours daily
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK LOCATION

• 90+% working from home

• Training will be completed remotely

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Apply Now!!!