Busser (Substitute)

Loews Hotels & Co; New York (NY); On-site; USD 1,960,000 - 2,792,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid sick days

Job summary

Loews Regency New York Hotel on Park Avenue in the Upper East Side seeks hospitality-focused team members to join our luxury dining team. The role emphasizes delivering refined guest experiences and presenting menus with confidence in a fast-paced setting.

We value strong communication, reliability, and a warm, guest-centric approach. Candidates should be able to stand for long periods, handle dietary notes, and work collaboratively with colleagues to ensure seamless service.

Qualifications

• Previous restaurant or hospitality experience required.
• Strong guest service and communication skills essential.
• Ability to stand, bend and lift up to 40–50 pounds as needed.

Responsibilities

• Greet guests and present menus with confidence.
• Take food and beverage orders and note dietary preferences.
• Serve and check back to ensure guest satisfaction.
• Process payments using POS and maintain menu knowledge.
• Coordinate with kitchen and bar for guest requests.
• Maintain clean, organized tables and service areas.

Skills

Guest service

Communication skills

Detail oriented

Team collaboration

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For

• Service-focused professional with strong communication skills
• Confident in menu knowledge and offering thoughtful recommendations
• Detail-oriented and organized during busy service periods
• Personable, warm, and committed to elevating the guest experience
• Collaborative teammate with a positive, solutions-focused mindset
• Veterans and military spouses are encouraged to apply.

What You Will Do

• Greet guests promptly and present menus with confidence
• Take accurate food and beverage orders, including dietary preferences
• Serve food and beverages efficiently while ensuring quality and presentation
• Check back with guests to ensure satisfaction throughout their visit
• Process payments accurately using POS systems
• Maintain thorough menu knowledge to offer recommendations
• Communicate guest needs or special requests to the kitchen or bar
• Keep tables and surrounding areas clean, tidy, and stocked
• Assist with opening, closing, and restocking duties
• Support team members to ensure timely and coordinated service
• Address guest concerns professionally and elevate when needed
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include

Required

• Previous restaurant or hospitality experience
• Strong guest service and communication skills
• Ability to stand, bend, and lift up to 40–50 pounds as needed

Preferred

• Experience with POS systems
• High School Diploma or equivalent

The wage for this position is $17.25 to $17.25.