Busser / Service Assistant - NM Cafe - Northbrook

Neiman Marcus Group, Inc.; Northbrook (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Service Assistant/Busser to enhance the dining experience for guests. In this role, you will be responsible for maintaining table setups, delivering food and beverages, and assisting both kitchen and service staff. Your commitment to exceptional customer service and attention to detail will ensure that every guest enjoys a luxurious dining experience. This position offers opportunities for personal and professional development within a dynamic and inclusive environment, where your contributions will be valued and celebrated. Join a team that prides itself on delivering extraordinary service in a vibrant setting.

Benefits

Medical, Dental, Vision Benefits

Disability Benefits

Paid Parental Leave

Paid Time Off

Retirement Savings Plan (401K)

Life Insurance

30% Core Discount

Personal and Professional Development Opportunities

Qualifications

• Experienced in serving food and beverage with proper guidelines.
• Exceptional customer service and problem-solving skills required.

Responsibilities

• Maintain table settings and deliver food and beverages to guests.
• Assist kitchen and service staff with various service needs.
• Ensure the dining area is clean and well-stocked.

Skills

Customer Service

Food and Beverage Service

Problem-Solving Skills

Multi-tasking

Knowledge of Culinary Terminology

Job description

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please reach out to us.

Your Role

As a Service Assistant/Busser, you will maintain setup in the dining room to see to it that guests have the level of food and beverage service consistent to the standards set by Neiman Marcus. You will work on-site and report to the Restaurant Manager.

What You'll Do

• Focus on table maintenance in the dining room, including clearing and re-setting tables
  
• Deliver food and beverage to guests as indicated by kitchen tickets
  
• Maintain the bus station and beverage areas
  
• Learn table numbers and sections in the dining area
  
• Assist kitchen staff and service staff with any service needs (e.g., additional customer requests, restocking plates, bagging “to go” orders, setting up expediter station)
  
• Assist waitstaff with any service needs, refilling beverages and running food from the kitchen to the dining room as needed
  
• Setup the dining room with key items, including but not limited to coffee, iced tea, and ice
  
• Maintain dining room by restocking glasses, flatware, and linens
  
• Execute pre-shift, post-shift, and daily and weekly duties as assigned by supervisor
  
• Lifts and moves objects (e.g., tables, chairs, highchairs, etc.)
  
• Maintain the highest level of hygiene standards
  
• Report to work area dressed appropriately and prepared to work with any necessary supplies/equipment to perform job duties

What You Bring

• Experienced in serving food and beverage and following proper table service guidelines
  
• Knowledge of proper placement of china, glass, and flatware for table settings
  
• Knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook
  
• Knowledge of food, including preparation and culinary terminology
  
• Ability to interact graciously with the public and handle multiple duties at the same time
  
• Exceptional customer service and problem-solving skills
  
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds

We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.

Additional Information

• Overtime Status: Non-exempt
• Posting Date: Apr 23, 2025
• Application Deadline: Applications are accepted on an ongoing basis