Busser / Service Assistant

P.F. Chang's; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a renowned restaurant as a Busser, Runner, or Service Assistant. Responsibilities include providing exceptional customer service, assisting in dine-in and takeout operations, and maintaining cleanliness throughout the restaurant. P.F. Chang’s promotes from within and offers great benefits, including vacation pay and an employee referral program.

Benefits

Vacation pay

Benefit plan options

Paid on the job training

Opportunities for advancement

Free food - family meal provided daily

Employee referral program

Exclusive employee discounts

Qualifications

• Previous experience not required - training provided.
• Ability to operate kitchen equipment.

Responsibilities

• Assist with dine-in and takeout operations.
• Guide guests through their experience and take orders.
• Clear and sanitize tables in the restaurant.

Skills

Excellent customer service skills

Ability to multi-task

Effective communication

Education

Current Food Handler’s Card (or ability to obtain)

Job description

Hiring immediately for full-time and part-time hourly dine-in or takeout Bussers, Runners, or Service Assistants.

Benefits We Offer :

• Vacation pay
• Benefit plan options
• Paid on the job training
• Opportunities for advancement – we promote from within
• Uniform (shirt and apron) provided at no cost
• Free food - family meal provided daily
• Employee referral program - Refer a friend for a $250 referral bonus for Team Member positions and $500 for restaurant management positions
• Exclusive employee discounts
• Closed on Thanksgiving and Christmas at most locations
• Financial support from the employee-funded Lucky Cat Fund Assistance during times of hardship
• For qualifying team members

Job Summary :

The Busser, Runner, or Service Assistant is responsible for restaurant dine-in and takeout operations, cleaning, running food, bussing restaurant tables and side work. They will assist with catering orders, including delivery when applicable. All Team Members must demonstrate customer service expertise by providing an individualized, exceptional guest experience.

Job Responsibilities :

• Guiding guests through their experience while taking, placing, and reviewing orders for takeout and catering.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations.
• Clears, cleans, and sanitizes restaurant tables, bussing dishes to kitchen dishwasher station and resets tables as needed. Also, removes bus tubs from the bar to kitchen dishwasher station
• Restocks, cleans, and maintains all restaurant stations.
• Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.
• Will serve food or beverages for dine-in and takeout.

Job Requirements :

• Previous experience is not required – we will train you!
• Excellent customer service skills and etiquette
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s)
• Ability to execute proper sanitation practices and safety procedures
• Have a current Food Handler’s Card, or ability obtain, where applicable.
• Must be able to communicate effectively
• Ability to multi-task in a fast-paced, team-work environment

Why work for us?

Because it is more than a job. We are passionate people doing meaningful work, motivated by our purpose : To celebrate life, family, and food.

P.F. Chang’s is a unique concept like no other restaurant; a scratch kitchen and concept you can take pride in. We believe in P.F. Chang’s – 29 years strong and still growing, sharing, and celebrating each day!