Busser/Runner | Dr. Wilkinson's Backyard Resort | House of Better

PM Hotel Group; Calistoga (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and innovative hospitality team at an iconic resort in Calistoga. This role as a Busser/Runner offers the chance to engage with guests while delivering exceptional service in a dynamic environment. You'll play a key role in ensuring a seamless dining experience by facilitating communication between the kitchen and front-of-house staff. The company values teamwork, respect, and individual expression, making it an exciting place to grow your career. With generous benefits and a culture that promotes from within, this opportunity is perfect for those passionate about hospitality and eager to make a positive impact.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Virtual Fitness Classes

Paid Time Off

Paid Holidays

Tuition Reimbursement

Qualifications

• Ability to respond to guest needs and requests promptly.
• Strong communication skills to liaise between staff and guests.

Responsibilities

• Deliver food orders to customers' tables quickly and accurately.
• Maintain cleanliness and safety of work areas at all times.
• Assist wait staff in serving food according to established standards.

Skills

Customer Service

Communication Skills

Teamwork

Attention to Detail

Job description

Busser/Runner | Dr. Wilkinson's Backyard Resort | House of Better

Job Category: Food & Beverage

Requisition Number: BUSSE016165

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• Posted: April 1, 2025
• Full-Time

Locations

Showing 1 location

Description

Pay Range: $17.00 - $18.00 hourly

Dr. Wilkinson’s Backyard Resort and Mineral Springs is an iconic resort and spa destination located in the heart of the charming town of Calistoga. The transformed resort honors its iconic past while looking toward the future with a new mid-century inspired design, 50 completely refreshed guestrooms, a brand-new restaurant with indoor and outdoor seating, and a completely re-imagined spa.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.
• Passionate about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents.
• Innovators – we are a lifestyle hotel management company that is constantly evolving.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.

Your Role & Impact

• Understand and respond to all guest needs and requests in a timely and professional manner.
• Set up station in the kitchen.
• Extend a courteous, friendly, and professional greeting to guests.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately.
• Act as the point of contact between Front of the House and Back of the House staff.
• Communicate food orders to chefs, paying attention to priorities (e.g. food allergies).
• Assist the wait staff in the service of food in accordance with the established standards.
• Assist in table set up and cleaning, maintaining the cleanliness of the restaurant.
• Serve welcome drinks and hors d’oeuvres upon guests’ arrival.
• Ensure food is served in accordance with safety standards.
• Check in with customers and take additional orders or refill water, as needed.
• Remove dirty dishes and utensils.
• Answer guests’ questions about ingredients and menu items.
• Inform restaurant staff about customers’ feedback or requests.
• Maintain the orderly upkeep of coolers and storage areas.
• Report all guest comments and complaints to the Food and Beverage Manager.
• Maintain the proper care and cleanliness of tableware and serving equipment.
• Follow all company policies and procedures.
• Report all suspicious occurrences and hazardous conditions.
• Maintain cleanliness and safety of work areas at all times.
• Attend all mandatory meetings as directed.
• Perform other tasks, including cross-training, as directed.

What’s In It for You

• Generous health, dental, and vision insurance, plus 401K.
• Access to free virtual fitness classes and discounted in-person memberships.
• PTO + paid holidays.
• Tuition reimbursement opportunities.

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE.

We are an equal opportunity employer. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to the job will not be tolerated.

This position is non-exempt and will require standing and moving at least 75% of the time.