Busser - PM Shift

Sonesta International Hotels; Chicago (IL); On-site; USD 20,664 - 22,041; Full time

Job summary

Sonesta International Hotels in Chicago is seeking a Bus Attendant to deliver food and beverages to guests in a friendly, timely manner, and in accordance with quality standards.

The role requires communicating with the kitchen, assisting servers, and maintaining a clean, sanitized dining area while upholding safety and grooming standards. A passion for hospitality and exceptional guest service is ideal.

Qualifications

• Excellent guest service and hospitality mindset.
• Clear communication with kitchen staff and servers.
• Knowledge of food and beverage items and standards.
• Strong emphasis on sanitation and safety.

Responsibilities

• Greet guests promptly and professionally.
• Demonstrate knowledge of the food and beverage menu.
• Clear, clean and reset tables; replenish utensils and garnishments.
• Serve food and beverages, including water, bread, and coffee; refills as needed.
• Maintain dining area and bus station; keep equipment clean and sanitized.
• Ensure timely service of all food items.
• Complete closing duties as assigned.
• Adhere to safety, sanitation, and grooming standards.
• Perform other duties as requested by management.

Skills

Hospitality

Guest service

Communication

Menu knowledge

Sanitation

Job description

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.

The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Bus Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to serve food and beverages items to guests in a friendly, courteous and timely manner, and in accordance with quality standards. The Bus Attendant must communicate with the kitchen and assist Servers with the delivery of the food. The bus attendant must maintain, clean and sanitize the dining areas according to established standards.

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests’ questions and requests.
• Demonstrate complete knowledge of the food and beverage menu.
• Clear, clean and reset tables. Replenish utensils, condiment stands and garnishments.
• Serve food and beverage, including water, bread, and coffee. Refill when necessary.
• Maintain the dining area in proper condition and keep the bus station and equipment clean and sanitized throughout the duration of the meal service.
• Responsible for making sure all food items are served in a timely manner.
• Complete all closing duties as assigned.
• Adhere to established safety and sanitation guidelines.
• Adhere to uniform and grooming standards.
• Perform other duties or projects as requested by management.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. They are subject to change at any time.

Additional Job Information/Anticipated

Pay Range

Pay range $14.75 to 15.75 per hour. Pay rate outlined follows contract requirements.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.