Busser/Food Runner - Skokie

The Hampton Social; Skokie (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the restaurant sector is seeking enthusiastic individuals to join their service team. This role emphasizes teamwork and organization to create memorable dining experiences for guests. You will be responsible for assisting with food and beverage service, maintaining cleanliness, and ensuring that every guest feels welcomed and valued. If you are passionate about hospitality and thrive in a fast-paced environment, this opportunity is perfect for you. Join a vibrant team that values respect, learning, and excellence in service, and take your career in hospitality to the next level.

Qualifications

• Ability to work effectively in a team-oriented environment.
• Strong communication skills to interact with guests and team members.

Responsibilities

• Assist service team in exceeding guest expectations.
• Maintain cleanliness and organization of dining areas.

Skills

Teamwork

Organization

Communication

Customer Service

Job description

Job Details

Job Location: Skokie - The Hampton Social - Skokie, IL

Salary Range: Undisclosed

Job Category: Restaurant - Food Service

Description

Summary of Position:

Responsible for assisting the service team in exceeding the guests expectations. Teamwork, organization and good awareness are necessary for success in this position.

Core Values:

• Find a Way - We will always find the best solution for all guests and team members
• Positive Passion - We will be optimistic in our passion for what we do
• Hospitality Excellence - We will exceed the expectations of those we serve
• Respect and Care - We will be respectful of our team, our community, and our guests
• Always Teaching, Always Learning - We will continue to teach, learn, and encourage creativity and development

Essential Functions:

• Effectively service a minimum of an eight table station within one week of start date.
• Assist service team with all food and beverage service.
• Transport dirty dishes to bus tub/tray or dish room, according to restaurant specifications.
• Clean and reset a table within one minute, according to restaurant specifications.
• Complete ice, water, bread, butter/oil service, according to restaurant specifications.
• Keep all tables free of dirty dishes, glassware, silverware, bottles, ashtrays and any other debris.

Duties and Responsibilities:

• Learn all table and position numbers within one week of hire date.
• Maintain silverware service, when necessary.
• Crumb and wipe tables when necessary.
• Remove and wrap leftovers, according to restaurant specifications.
• Check garbage for restaurant supplies, ie. Silverware, ramekins, etc. Empty garbage, keep the garbage area clean and covered.
• Greet guests with a warm, sincere smile and anticipate their needs.
• Follow all steps of service as covered in training.
• Safely and efficiently operate any and all equipment necessary to the Busser position.
• Must wash hands regularly, according to guidelines.
• Use tact and good judgment when dealing with difficult guests. Respond to their needs with patience and courtesy.
• Move safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces.
• Comply with all safety and sanitation guidelines and procedures.
• Maintain a clean and orderly work area.
• Understand and complete all side work as assigned.
• Communicate cordially, effectively and clearly with all employees, managers and guests.
• Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction.
• Perform more than one task at a time.
• Perform calmly and effectively in an extremely busy and stressful work environment.
• Be able to give and take direction, and work effectively within a team.
• Be able to work a variety of hours, days and shifts, including weekends and increased work schedules.
• Work in a confined, crowded space of variable noise and temperature levels.
• Accept direction and constructive criticism from management.
• Maintain a positive, pleasant attitude every shift.
• Must be able to stand or walk for the majority of a shift.
• Must be able to lift and carry sacks, boxes, product up to 50 pounds from floor to waist level, approximately 20 feet.
• Must be able to reach (6 to overhead), bend, stoop, wipe.
• Must be willing to perform other duties assigned as needed.

General Rules:

• Get along with others and be a team player.
• Follow all uniform and appearance guidelines as befitting the image of the restaurant for the duration of the shift.
• Refrain from smoking for the duration of the shift.
• Arrive to work on time and in ready to work condition.
• Follow all rules, policies, procedures and conditions of employment outlined in the Employee Handbook.
• May not work under the influence of alcohol or any illegal drugs.
• May not resort to any type of violence, discriminatory or harassing behavior.
• Must successfully pass a drug and alcohol test within 90 days of hire date, where applicable.

Qualifications