Busser- Chart House

The Post Oak; Las Vegas, Northern (NV, KY); Hybrid; USD 21,000 - 25,000; Full time

Job summary

The Post Oak in Las Vegas is seeking a friendly busser to keep the dining room and bar area organized, sanitized, and guest-ready, reflecting our K.E.E.P. brand standards.

You will support servers by carrying trays, clearing and resetting tables, maintaining station cleanliness, and assisting guests with requests in a fast-paced, high-volume setting. At least 1 year in a restaurant, English fluency, and a health card are preferred; minimum age 18; on-site work.

Qualifications

• Minimum one-year experience in a high-volume, fast-paced restaurant.
• Health card is required.
• Must have great people skills, a clean and well-groomed appearance, and be respectful of everyone.
• Must be capable of carrying heavy trays and bus-tubs efficiently and securely.
• Thorough knowledge of proper service and etiquette.
• Must read, write, speak, and understand English.
• High School Diploma or related degree preferred.
• 1-year experience.
• Must possess basic mathematical skills for position responsibilities.
• Minimum age 18.
• Ability to read and understand policies and procedures.
• Must communicate effectively in English with guests, employees, and management.
• Must complete standard forms and reports.

Responsibilities

• Provide friendly service with smiles and professional verbiage while escorting guests and assisting with seating.
• Carry heavy trays efficiently and securely.
• Clear and sanitize tables promptly according to standards.
• Maintain knowledge of menus to enhance guest experience and assist with recommendations.
• Reset tables and stations with necessary amenities for guests.
• Assist guests with requests during dining experience.
• Follow Pivot Point system priorities for hot food and cold drinks.
• Work as part of a team to ensure top-quality service.
• Be courteous, respectful, and professional at all times.
• Adhere to policies, procedures, health, and alcohol laws.
• Keep restaurant clean and stocked to PAR guidelines; manage ice and debris.
• Engage guests to create a lasting impression and encourage return visits.
• Ensure rolled silverware is stocked and available.
• Maintain uniform and appearance per guidelines.
• Communicate guest satisfaction and needs with management.

Skills

Customer service

Teamwork

English proficiency

Heavy lifting

Education

High School Diploma

Tools

Pivot Point system

Job description

Overview

It is the responsibility of the busser to maintain the restaurant and bar area organized, sanitized and prepared for the guest. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Provide friendly service with smiles, professional verbiage, escorting guests, allowing guests the right of way, pulling out chairs for guests, acknowledging special events and engaging in other friendly mannerisms to provide superior service to the guest.
• Carry heavy trays efficiently and securely.
• Clear and sanitize tables in a timely manner according to current Chart House standards.
• Knowledgeable of food and beverage menus and plate specifications. Knowledge must be used to ensure proper quality of products, presentation of product to the guest, enhancing the guests’ experiences with recommendations, executing salesmanship of featured items, accuracy of taking and placing orders and superior service.
• Assist in maintaining the guests’ table tops properly; set with silverware rolls, chairs and tables in their appropriate places, and supplied with all the appropriate necessities for the guests’ dining experience.
• Assist guests in any requests during their dining experience.
• Knowledgeable of the Chart House Pivot Point system to ensure adherence to the #1 and #2 priority of the system, “hot food” and “cold drinks,” 360, room buddies, and all other aspects of the Pivot Point system.
• Continuously engage in teamwork by offering help to fellow employees and managers to ensure the finest possible service is given to our guests.
• Follows direction efficiently and positively.
• Be courteous and respectful to everyone, and be positive and professional at all times.
• Adhere to all applicable policies and procedures, health, and alcohol laws.
• Assist in maintaining the restaurant organized, sanitized and stocked to PAR guidelines; including, stocking ice for service stations, maintaining floors and “eye of the guest” debris-free.
• Be a positive and lasting impression for guests by engaging them in conversation, welcoming them, and inviting them back.
• Ensure restaurant is sufficiently stocked with rolled silverware, and rolling silverware as necessary.
• Maintain uniform and appearance according to established guidelines.
• Communicate with Management of guest satisfaction, supply needs, or other area of the restaurant in need of attention.
• Give all lost and found items to the Manager.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum one-year experience in a high-volume, fast-paced restaurant is required.
• Health card is required.
• Must have great people skills, a clean and well-groomed appearance, and to be respectful of everyone.
• Must be capable of carrying heavy trays and bus-tubs efficiently and securely.
• Thorough knowledge of proper service and etiquette.
• Must read, write, speak, and understand English.
• High School Diploma or related degree preferred.
• 1-year experience.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Minimum age requirement is 18.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips