BUSSER BISTRO

Fantasy Springs Resort Casino; Indio (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Fantasy Springs Resort Casino is seeking a Bus Person for the Bistro to deliver standout service and create a warm, friendly atmosphere for guests. You’ll work closely with servers and hosts, maintain station cleanliness, and support high-volume dining with efficiency and professionalism.

The role emphasizes teamwork, adherence to policies, and the ability to handle physical tasks such as lifting and moving stock. Availability for weekends and overtime is required to meet business needs.

Qualifications

• Experience in a fast-paced customer service environment.
• Must be at least 18 years old.
• Read, understand, and speak Basic English.
• Excellent customer service and communication skills.
• Ability to work weekends, holidays, and overtime as needed.
• Ability to lift up to 50 lbs and push/pull heavy carts as required.

Responsibilities

• Provide fast, friendly, professional service to restaurant guests and team members.
• Maintain par levels of operating supplies and retrieve stock as needed.
• Clear and transport dirty dishes and items from tables and service counters.
• Reset tables with silverware, linens, and glassware according to standards.
• Assist servers with refilling beverages, taking orders, and attending guest needs as required.
• Maintain cleanliness of work areas and comply with health and safety standards.
• Remove and dispose of refuse per procedures and support service issues resolution.

Skills

Customer Service

English Speaking

Teamwork

Physical Stamina

Job description

Description

Summary:

A Bus Person for the Bistro is expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. The Bus Person must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations.

Essential Duties and Responsibilities include:

• Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant host/hostess.
• Maintains par levels of operating supplies (china, flatware, glassware, and utensils), for each service station obtaining replacement stock from ware wash area and/or warehouse inventory in accordance with procedures.
• Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated areas.
• Reset tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications.
• Assists servers in their duties (e.g., refills water glasses and coffee cups, takes and serves coffee orders, attend to guest needs) as required.
• Wipes counter areas, sinks and floors as required to maintain a clean and safe work station and environment.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with departmental procedures.
• Resolves service issues according to service standards and procedures.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Requirements

• Prior customer service in a fast paced environment preferred.
• Must be at least 18 years of age of older.
• Read, understand and speak Basic English.
• Excellent customer service/communication skills.
• Available to work required schedule which may include weekends, holidays and overtime as needed.
• Must be able to lift and carry up to 50 lbs. (Glass racks, bus tubs with dishes, bins of flatware.
• Must be able to push or pull 100 lbs. (Loaded bus carts, refuse dollies, food carts, tables and chairs).
• Must be able to lift trays with food/plates (40 lbs.) above shoulder level.
• Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to 6 hours; able to use hand motions when cleaning and wiping table tops and service station areas.

Work Environment:

Must be able to tolerate industry standard chemicals used for cleaning and sanitizing. Able to tolerate second-hand smoke, noise, bright lights. Able to work at a fast pace in often crowded/noisy environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees working in the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.