Busser

Silver Brands; White Marsh (MD); On-site; USD 30,000 - 35,000; Full time

Job summary

A popular casual dining brand in White Marsh is seeking a Busser to support servers and maintain cleanliness in the dining area. The ideal candidate enjoys working in a fast-paced environment and has a strong guest service orientation. Responsibilities include clearing tables, cleaning dining areas, and assisting with various tasks to enhance guest experience. Full-time employment with a focus on growth and hospitality.

Qualifications

• Exceptional aptitude for guest service.
• Organized and able to multi-task.
• Ability to tolerate high-intensity work environments.

Responsibilities

• Support servers by clearing and cleaning tables.
• Maintain cleanliness and stocking of dining area.
• Perform additional tasks as assigned by managers.

Skills

Guest service aptitude

Organizational skills

Communication skills

Multi-tasking

Sense of urgency

Education

On-the-job learning

Formal education

Job description

Busser – Silver Diner

Be part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today. Silver Diner is a leader in the casual dining segment with an award-winning Fresh & Local Menu and partnerships with local farms focusing on organic and sustainable farming. We’re looking for contagiously friendly and caring people who truly love hospitality to be a part of our family.

Our culture puts people first and empowers them to thrive both professionally and personally. We promote from within, with more than 60% of our managers and ALL of our General Managers and Area Directors promoted from internal roles.

OUR MISSION - TO BE THE BEST WE CAN BE!

• OUR PEOPLE – Our people are our most precious resource. Our success is dependent on their success as professionals and individuals.
• OUR PRODUCT – We execute our product 100% right and never serve anything that doesn’t meet our standards.
• OUR GUESTS – We strive to say yes to guest requests and deliver beyond expectations.
• OUR GROWTH – Growth follows excellence in execution of our mission.

Position Overview
The primary function of the Busser is supporting Servers by assisting in clearing & cleaning tables in a timely manner.

Responsibilities

• Work as part of a team, communicating clearly and constructively.
• Primarily support Servers by:
  • Clearing tables of remaining dishes when guests complete their meal
  • Cleaning & sanitizing tables prior to new guests being seated
  • Ensuring all dishes used in the dining room are sparkling clean
  • Sweeping, mopping & in some instances vacuuming the dining room floors
  • Cleaning up spills & removing trash
  • Cleaning furniture, fixtures & walls in the dining room & service areas
  • Carrying dishes to the dish room
  • Scraping, sorting and stacking dirty dishes
  • Restocking clean dishes in the front of house
  • Stocking & refilling ice bins
  • Maintaining cleanliness & stocking of restrooms with hourly checks

Brand Delivery

• Be on time for work
• Maintain a positive, fun-oriented attitude
• Keep yourself, your uniform and your work areas sparkling clean
• Follow all uniform standards

Cost Balancing

• Handle dishes carefully to avoid breakage
• Adhere to cleaning/chemical solution guidelines

Other Duties & Tasks

• Perform any additional duties or tasks as reasonably assigned by managers

Performance Measures

• Dining room is maintained clean & well stocked
• Tables are seated quickly
• Feedback from Servers, Managers and Guests

Required Education

Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education.

Required Experience

Prior experience is preferred but not required for this position.

Desired Characteristics

• Exceptional aptitude for guest service
• Takes pride in maintaining clean work areas
• Organized
• Communicates well
• Sense of urgency
• Able to multi-task
• Able to meet all schedule requirements

Physical Requirements

The work area includes food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes up to 50 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Multi-tasking in a fast-paced environment. Must be able to lift at least 50 pounds.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries
• Hospitality