Busser

Le Meridien - Oakbrook; Oak Brook (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

A leading hotel is seeking a Busser who supports the restaurant team to provide an exceptional dining experience. Responsibilities include maintaining cleanliness of the restaurant and assisting with service. Candidates should have prior experience in hospitality, a good understanding of service procedures, and the ability to work effectively in a team.

Benefits

Medical

Dental

Vision

Fully vested 401k

Employee Assistance Program

PTO

Recognition Program

Volunteer Initiatives

Marriott Hotel Travel Discounts

Qualifications

• Must be 21 years or older.
• Minimum two years’ experience in a similar position.
• Ability to lift and carry up to 40 pounds independently.

Responsibilities

• Set, maintain cleanliness, and clear guest tables.
• Assist in serving food and drinks to tables.
• Monitor and maintain cleanliness of assigned work areas.

Skills

Attention to detail

Teamwork

Customer service

Education

TIPS training certification

Tools

MICROS POS

Job description

WHO YOU ARE
The Busser supports the restaurant team to ensure all guests have a great dining experience. Their main role is to set, maintain cleanliness, and clear guest tables, while also maintaining cleanliness of the restaurant. They also help with food or drinks to tables, and will be able to answer questions or provide suggestions to guests if asked.

WHAT YOU DO:

• Have a good knowledge of restaurant service procedures and functions.
• Work diligently to clean tables as they are vacated by guests.
• Assist in clearing or resetting tables according to hotel standards.
• Have a good understanding of all menu items to answer guests’ questions and make suggestions.
• Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures.
• Assist to serve alcoholic, non-alcoholic, and meals to guests, courteously and efficiently according to hotel standards.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Assist in the maintenance of the outlet area and equipment.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
• Maintain complete knowledge of equipment and use only as intended.
• Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.
• Complete opening and closing side duties.
• Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
• All other duties as requested.

BENEFITS:

• Medical.
• Dental.
• Vision.
• Fully vested 401k.
• Employee Assistance Program.
• PTO.
• Recognition Program.
• Volunteer Initiatives.
• Marriott Hotel Travel Discounts.

QUALIFICATIONS:

• Must be 21 years or older.
• Good reading, writing, and oral proficiency in the English language.
• Minimum two years’ experience in a similar position with a full-service hotel or restaurant.
• Requires the ability to taste food and alcohol during trainings and new menu updates.
• TIPS training certification required within 30 days of hire date.
• Previous experience with MICROS POS preferred.
• Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
• Ability to work effectively with co-workers as part of a team and with minimal supervision.
• Flexibility to work a varied schedule, which may include weekends and holidays.
• Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.
• Ability to stand and walk for entire shift.
• Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position. We are an equal opportunity employer and value diversity. All employment decisions are decided on the basis of qualifications, merit, and business need.