Busser

Highgate Hotels, LP; Monterey (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Highgate Hotels – Monterey Beach Hotel in Monterey, CA is seeking a friendly Restaurant Busser to support servers and help maintain the dining area in top condition throughout each shift. Responsibilities include clearing and resetting tables, delivering beverages, pre-bussing, answering the phone promptly, and assisting guests with requests to ensure exceptional service.

The role requires a High School diploma or equivalent, flexible hours, and the ability to stand for long periods in a

Qualifications

• Education: High School diploma or equivalent; experience in hotel or related field preferred.
• Physical requirements include ability to stand for long periods and flexible, long hours.
• General requirements: clear communication, multitasking, attention to guest and employee needs, and maintaining appearance and grooming.

Responsibilities

• Keep work areas clean and stocked according to the meal period.
• Keep tables clean and set to property standards.
• Break down trays of soiled dishes and linen in the dishroom per standards.
• Deliver and refill beverages, pre-buss tables, and assist guest requests.
• Complete daily opening and closing duties and follow side-work checklist.
• Answer phones courteously and efficiently.
• Assist fellow employees as needed and provide service in waiter’s absence.
• Maintain beverage levels on table at all times.
• Contribute to overall guest satisfaction.

Education

High School diploma or equivalent

Job description

Busser

Requisition ID: 2026-81154

Category: Food and Beverage

Job Location: US-CA-Monterey

Property: Monterey Beach Hotel

Compensation Minimum: USD $18.00/Hr.

Compensation Maximum: USD $18.00/Hr.

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Monterey Beach Hotel Monterey, CA

Overview

The Restaurant Busser is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The busser must insure that all tables are kept clean and presentable with clean china, glassware, silverware and linen.

Responsibilities

Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.

• Keep all work areas clean and properly stocked according to the current meal period.
• Keep all tables cleaned and properly set according to property specific standards.
• Break down trays of soiled dishes and linen in the dishroom area according to established standards.
• Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.
• Complete daily opening and closing duties and cleaning according to established side-work checklist.
• Answer the phone in an attentive, courteous and efficient manner.
• Assist fellow employees as needed throughout the shift.
• Provide service to guests in waiter's absence as needed.
• Maintain beverage levels in glasses/cups on table at least full at all times. (coffee, tea, soda, lemonade, and water).
• Ensure overall guest satisfaction.

Qualifications

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.