Busser

Wet Willie's; Lahaina (HI); On-site; USD 19,000 - 25,000; Full time

Job summary

Wet Willie's in Lahaina is seeking a friendly, guest-focused Busser to help maintain a spotless dining area and support the service team during busy periods. You will prepare tables and greet guests, clear dishes, and assist with stocking and cleaning throughout shifts.

Reliability, teamwork, and a positive attitude are essential, with responsibility for maintaining cleanliness and following safety procedures during service.

Qualifications

• Customer oriented and able to take care of guests' needs while following procedures.
• Active listening to understand and address guest requests.
• Clear communication with guests, coworkers, and management.
• Able to receive and follow directions from supervisors and system tickets.
• Able to work as part of a team to achieve goals.
• Friendly demeanor and professional appearance.
• Maintain neat, well-groomed appearance at all times.
• Capable of working under pressure during busy service periods.
• Identify and follow safety policies and handle equipment properly.
• Maintain physical stamina for standing, walking, and lifting during shifts.

Responsibilities

• Assist in preparing the restaurant for dining service by setting up section and linens before service.
• Greet guests warmly and personally.
• Assist service team by clearing dishes and taking items to the kitchen for cleaning.
• Clear and reset tables after guests finish dining.
• Assist guests with requests and address concerns.
• Stock service areas with supplies like tableware and linens.
• Remove trash and replace liners as needed.
• Maintain high standards of cleanliness in all duties.
• Ensure dependable attendance and punctuality.

Skills

Customer oriented

Active listening

Communication

Response to direction

Teamwork

Friendly

Neat & well groomed

Working under pressure

Safety

Physical stamina

Job description

Responsibilities

• Assist in preparing the restaurant for dining service by setting up section, including polishing and preparing items such as linens, silverware, and glassware before they go to the floor and assisting at setting them at the table.
• Greet all guests in a warm, personal, friendly manner.
• Assist the service team as needed by removing dishes and glasses from tables or counters throughout guests’ meal, and take them to the kitchen for cleaning.
• After the guest has finished dining, prepare the table by clearing and cleaning the table and resetting it for the next guest.
• Assist guests with any requests or concerns and take action to correct any problems.
• Stock service areas with supplies such as tableware and linens throughout service period.
• Assist in removing trash from full receptacles and replacing liners.
• Take extra care to maintain the highest standard of cleanliness in each duty performed.
• Stock service areas with supplies as required.
• Must be dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and attendance.

Requirements

• Customer Oriented - Ability to take care of the guests' needs while following HCR procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Safety - Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Must follow all safety policies and procedures.
• Active Listening - Ability to attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively attend to, convey, and understand the comments and questions of others.
• Response to Direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal; understand the importance of teamwork with both other bussers and the rest of the staff.
• Friendly - Ability to exhibit a cheerful demeanor towards others.
• Neat & well groomed.
• Must be able to do the following constantly: stand, walk, reach outward, and lift/carry 11-20 lbs.
• Must be able to do the following frequently: use hands/fingers, climb (stairs), bend, and push/pull 10-25 lbs.
• Must be able to do the following occasionally: reach above shoulder, squat or kneel, lift/carry 21-50 lbs, and push/pull 26-40 lbs.