Busser

Viceroy Hotels and Resorts; Chicago, Raleigh (IL, NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in modern luxury hospitality is seeking a dedicated Server Assistant to enhance the guest experience. This role involves supporting servers by ensuring food orders are accurate and responding to guest requests with a service-oriented attitude. The ideal candidate will possess exceptional communication skills and a flexible schedule, ready to contribute to a dynamic team environment. Join a creative and innovative team that values your contributions and offers opportunities to create lifelong memories for guests.

Qualifications

• Ability to deliver exceptional guest service experience.
• Knowledgeable about local area and effective communication skills.

Responsibilities

• Maintain knowledge of menu items and verify food orders.
• Resolve guest issues promptly and support food & beverage outlets.

Skills

Exceptional guest service

Effective communication

Knowledge of local area

Job description

Viceroy Hotels

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise “Remember to Live,” an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Location

Viceroy Chicago, IL

Overview

We are currently seeking a Server Assistant to join our team and have a positive, service-oriented attitude and a desire to contribute to the team. Supporting servers in satisfying guest needs by taking direction and helping to serve all items.

Responsibilities

Scope of this position:• Maintain a constant knowledge of menu items• Verify food matches the orders on tickets• Listen to, and promptly act to resolve guest issues and requests• Hold effective communication with management and peers• Support all food & beverage outlets when needed/asked• Ensure uniform, grooming, and hygiene standards meet the requirements set forth within the associate handbook

Qualifications

Qualified candidates will possess the following:• Ability to deliver exceptional guest service experience• Must be knowledgeable about local area• Communicating within F&B and with other departments regularly and effectively• Move, lift, carry, push, pull, and place objects weighing up to 15 lbs. frequently and up to 75 lbs. occasionally• Flexible schedule - Willing and able to work shift duties that may include evenings, nights, Overnights, weekends, and holidays.• Must be able to communicate in English (spoken and written)