BusinessOperations - Data Entry 1 - 210025

Mindlance; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare administrative provider is looking for Data Entry Specialists to accurately process member provider selection requests. Candidates must have at least a high school diploma and 1+ years of experience in data entry or general office work. The role requires attention to detail and time management skills to meet production and quality standards in a supportive team environment.

Qualifications

• 1+ years of data entry or general office experience required.

Responsibilities

• Accurately enter and process member provider selection requests.
• Track and process change requests and doctor selection requests.
• Handle provider termination requests and membership moves.

Skills

Data entry

Attention to detail

Time management

Education

High school diploma or equivalent

Job description

Overview

Position Purpose: Accurately enter and process member provider selection requests and all other administrative operational tasks.

Education/Experience

High school diploma or equivalent. 1+ years of data entry or general office experience.

Responsibilities

• Track and process various change requests forms and doctor selection requests received through the member portal and other system queues timely and accurately
• Process provider termination requests by performing membership moves and initiate termination letter requests to affected membership
• Manually process provider selections for members unable to assign through the health plan’s auto-assignment systematic process
• Track and report provider selection errors demonstrated by call center representatives
• Retrieve and process all incoming returned mail and fax requests
• Process all provider member client-enrollment requests
• Process all provider and member first-time claims

Story Behind the Need

• What is the purpose of this team?
• Describe the surrounding team (team culture, work environment, etc.) & key projects.
• Do you have any additional upcoming hiring needs, or is this request part of a larger hiring initiative?

Typical Day in the Role

• Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD).
• What are performance expectations/metrics?
• What makes this role unique?

Purpose: Keying member/provider claims with high quality and focused on meeting productivity goal.

2 open positions

Typical Metrics

Quality is 95%

Production goals are 85%-100% meeting expectations. There is a ramp schedule that would ramp for 3 months at 60%, 70%, 80%.

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”