Business Unit Services Manager - WGP

The Wenger Group; Lancaster (Lancaster County); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in the agricultural sector is seeking a Business Unit Services Manager to lead shared services operations. This role is pivotal in driving operational excellence and cost efficiency through strategic collaboration and performance-based culture. With a commitment to continuous improvement, the successful candidate will oversee service delivery, manage budgets, and foster professional growth within the team. The company offers a supportive environment with comprehensive benefits, making it an exciting opportunity for those looking to make a significant impact in a stable and essential industry.

Benefits

Paid Time Off

Comprehensive health plans

Professional development resources

Employee discounts

Potential for annual bonus

Qualifications

• 5+ years in shared services or similar, with 3+ years in leadership.
• Experience in Agribusiness is a plus.

Responsibilities

• Provide leadership and operational direction to shared services functions.
• Develop strategies and metrics to support operational performance.
• Manage service budgets, controls, and audits for accountability.

Skills

Leadership

Communication

Problem-Solving

Process Improvement

Collaboration

Education

Bachelor’s degree in Business, Accounting, Finance, Operations, Supply Chain

Tools

Lean Six Sigma

Job description

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Who Are We

We're a leading Northeast family-owned food, agricultural products, and agricultural services organization headquartered in Pennsylvania. We provide animal nutrition and feeds; specialty protein production, processing, and marketing; on-farm protein production services; and grain, fertilizer, and ingredient procurement.

We're a stable company with strong core values, great benefits, a competitive wage structure, and a safe and healthy work environment. With over 850 team members, we're a growing company in an essential sector – agriculture!

Learn more here: https://www.thewengergroup.com

Position Summary

The Business Unit Services Manager oversees select shared services operations of Wenger Global Procurement. Responsibilities include implementing governance models for proactive engagement, establishing efficient global processes, and fostering a performance-based culture focused on continuous service improvement and cost reduction. This role involves collaboration with multiple teams to ensure operational excellence, compliance, and strategic development.

Essential Duties And Responsibilities

1. Provide leadership and operational direction to shared services functions, aligning team priorities with business goals.
2. Develop strategies and metrics to support operational performance and cost efficiency.
3. Oversee service delivery to meet or exceed SLAs, ensuring productivity and customer satisfaction.
4. Collaborate to define and standardize business processes.
5. Establish and monitor KPIs, identify improvement areas, and implement enhancement strategies.
6. Communicate expectations clearly and prioritize business outcomes.
7. Manage service budgets, controls, and audits for accountability.
8. Ensure compliance with policies and regulations.
9. Work with leadership to streamline processes through technology and workflow improvements.
10. Implement leadership directives aligning with organizational goals.
11. Attract and support top talent, fostering professional growth.
12. Develop methodologies for transitioning work to service centers and explore service expansion opportunities.

Requirements

1. Bachelor’s degree in Business, Accounting, Finance, Operations, Supply Chain, or related field.
2. At least 5 years of experience in shared services or similar, with 3+ years in leadership.
3. Experience in Agribusiness is a plus.
4. Strong leadership, communication, and problem-solving skills.
5. Experience with process improvement methodologies like Lean Six Sigma.
6. Proactive, collaborative, and values-driven leadership style.

Benefits

• Paid Time Off, holidays, volunteer days, parental leave, etc.
• Comprehensive health plans, HSA, FSA, life and disability insurance, pet insurance.
• Professional development resources, recognition programs, employee discounts, referral incentives.
• Potential for annual bonus based on company goals.

The Wenger Group is an equal opportunity employer committed to diversity and inclusion in the workplace.