Business Travel Consultant III (experienced)- US Virtual

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; United States; Remote; USD 50,000 - 57,000; Full time

Job summary

A leading global travel services company is seeking an experienced Business Travel Consultant III to deliver outstanding customer service to corporate travelers. The ideal candidate will have over 5 years of experience and advanced knowledge of GDS (Sabre). This role includes creating travel arrangements, ensuring client satisfaction, and providing problem-solving support during travel. Full-time positions are available both on-site and remote, with competitive compensation and a comprehensive benefits package.

Benefits

Hands-on paid training

Competitive compensation

3 weeks of vacation

Flexible working options

Employee discounts

Qualifications

• 5+ years experience working as a Travel Consultant.
• Strong teamwork and communication skills.
• Willingness to learn and grow in the travel industry.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail).
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor providing informed recommendations.

Skills

Customer Service

Communication Skills

Teamwork

GDS (Sabre)

Problem Solving

Positive Attitude

Job description

Overview

Job Description - Business Travel Consultant III (experienced) - US Virtual (2500009Q)

Business Travel Consultant III (experienced) - US Virtual - (2500009Q)

Do you love to help people, solve problems, and work in a dynamic environment? If the answer is “yes,” we should talk.

Be at the heart of our business.

As a travel counselor, you will provide outstanding customer service to corporate travelers before, during, and after their business trips. Through our winning combination of people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. As part of the Traveler Experience organization, you’ll be at the forefront of providing that exceptional experience. Beyond making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.

On a day-to-day basis, you will:

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple to complex with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve issues that might occur during or before travel
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to stay up-to-date

Sound exciting? Welcome to a culture of caring

Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. Our commitment to corporate social responsibility is deeply rooted in what we do and who we are. We care for travelers and for colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed. We actively look for people who bring a positive attitude to work, reflected in our offices, remote teams, and contact centers, and the dynamic between colleagues. Our people want to be here, which explains the long careers of many of our colleagues.

Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). We’re proud of our history and excited about where we’re going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.

Qualifications

Let’s grow together

The corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. If you’re looking to learn and grow in your career on the frontline of this exciting industry, we’ll be there to support your journey and give you all the tools you need to excel.

The experience and attributes we’re looking for in new team members include:

• 5+ years experience working as a Travel Consultant
• Advanced knowledge of GDS (Sabre)
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too.
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, “can do” attitude
• Willingness to learn and grow
• CWT accepts Military experience/certifications as a substitute for some requirements

What’s in it for you?

There are all kinds of advantages to joining the CWT community. We hope these things have already won you over — but here are a few important details you probably want to know:

• Hands-on paid training
• Competitive compensation — including shift differentials, referral bonuses, and supplier incentives
• 3 weeks of vacation, 14 days of paid holidays, and 8 days of sick leave each full year
• Both on-site and home-based positions available
• Flexible working options: Full-time, part-time, nights and weekends
• Employee discounts and supplier incentives
• Employee Assistance Program & Employee Resource Groups

Salary range $50K - $57K Annually

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [e-mail]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Work Arrangement: Home

Employment details

Employment type: Standard

Job Family: Travel Counselors

Scope: Regional

Travel: No

Shift: Day Job

Organization: TX_Operations_All Countries (Non-GSC)

Experience Level: 5 to 7 years

Job Posting: Oct 7, 2025

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other protected class.

Use of this website signifies your agreement to the Terms of Use.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please fill out our contact form and include a description of the accommodation and the position for which you are applying.