Business Travel Consultant III (experienced)

Carlson Wagonlit Travel; Minnetonka (MN); On-site; USD 45,000 - 75,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich Geschäftsreisen sucht erfahrene Reiseberater, die ihre Kunden mit außergewöhnlichem Service unterstützen. In dieser Rolle sind Sie Teil eines globalen Teams, das rund um die Uhr arbeitet und sich um die Bedürfnisse von hochkarätigen Reisenden kümmert. Sie werden komplexe Reiseanfragen bearbeiten, Lösungen anbieten und sicherstellen, dass jede Reise reibungslos verläuft. Wenn Sie eine Leidenschaft für Kundenservice haben und in einer dynamischen Umgebung arbeiten möchten, ist dies die ideale Gelegenheit für Sie.

Benefits

Bezahlte Schulungen

Wettbewerbsfähige Vergütung

Gesundheitsleistungen

Mitarbeiterrabatte

Flexible Arbeitszeiten

Generöse Urlaubsrichtlinien

Bonussysteme

Qualifications

• Mindestens 7 Jahre Erfahrung im Kundenservice, davon 5 Jahre als Reiseberater.
• Starke Kenntnisse der Reisebranche und komplexer Reservierungen.

Responsibilities

• Erstellen und Bearbeiten komplexer Reiseanfragen für VIP-Kunden.
• Proaktive Beratung und Unterstützung zur Verbesserung des Reiseerlebnisses.

Skills

Kundenservice

Reiseberatung

Problemlösung

Kommunikationsfähigkeiten

Detailorientierung

Aktives Zuhören

VIP-Reiseerfahrung

Technologische Anpassungsfähigkeit

Education

High School Diploma

Tools

Sabre GDS

Job description

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is "yes", we should talk.

Many of the world's best-known and biggest companies and governments rely on CWT to keep their people connected - anywhere, anytime, anyhow - by providing an efficient, safe, and secure business travel experience.

Be at the heart of our business.

As a travel counselor, you will provide outstanding customer service to corporate travelers before, during, and after their business trips. Through our innovative technology and dedicated team, we focus on making the travel experience memorable and seamless from start to finish.

As part of the Traveler Experience organization, you'll be at the forefront of delivering exceptional service, ensuring safe and enjoyable journeys for our clients' employees.

Position overview

We seek elite, experienced travel counselors with energy, VIP experience, and a global mindset to join our new 24x7 Follow the Sun, Global VIP Elite team. This is an exciting opportunity to be part of a new, high-demand offering at CWT.

Traveler Experience Operations (TX) is looking for positive, energetic, customer-focused senior travel counselors to join our VIP team, forming the North American squad of a global team operating 24x7x365, serving high-level travelers worldwide.

This global team, with members in North America, Europe, and Asia, provides comprehensive travel services for our most important clients.

Daily responsibilities

• Create and complete complex travel requests (air, hotel, car, rail) for high-touch accounts and top-tier travelers, including VIP and specialty trips.
• Proactively offer the best options based on client policies and traveler needs.
• Act as a trusted advisor with informed recommendations for optimal traveler experience.
• Follow client travel policies accurately.
• Demonstrate excellent customer service and problem-solving skills.
• Manage first-level complaints/escalations pre-travel or during trip.
• Resolve complex issues like non-standard itineraries, fare changes, and multi-destination bookings.
• Assist team members proactively in problem resolution and learning.
• Maintain correct grammar and professional tone in all interactions.
• Show patience, empathy, and understanding during contacts.
• Work effectively as part of a global team, collaborating across borders.
• Possibly serve as an SME with specific client or GDS/system knowledge.
• Support general travel needs as required by company or client priorities.
• Adapt to a fast-paced, changing environment.
• Contribute ideas and feedback to leadership.
• Sell products that add value and contribute to profitability, aligned with customer needs.
• Handle both routine and complex tasks.

Join us if you value a caring culture

Joining CWT means becoming part of a collaborative, global community that values its people. We foster a high-performance, supportive environment with a strong commitment to social responsibility. Our long-standing history and forward-looking vision make CWT an exciting place to build your career in the growing corporate travel industry.

Qualifications

We’re looking for candidates with the ability to thrive in a high-touch, complex, global environment, and who are motivated and customer-focused. The role requires working shifts from 8am to 7pm, seven days a week, including holidays, with shift premiums.

Experience Required

• High School diploma
• 7+ years in customer service, with 5+ years as a travel counselor

Knowledge, Skills, and Abilities

• Strong knowledge of the travel industry, policies, and complex reservations
• Impeccable customer service skills and accuracy
• Excellent communication skills
• Positive, flexible, team-oriented mindset
• Attention to detail
• Active listening and information gathering skills
• Solutions-oriented, proactive approach
• Specialist experience in VIP or specialty travel
• Proficiency with Sabre GDS and other relevant technologies
• Ability to adapt to technological changes
• Flexible working hours, including nights, weekends, holidays
• Computer literacy, typing at least 35 WPM

Military experience or certifications may substitute for some requirements.

Benefits

We offer paid training, competitive pay including shift differentials, bonuses, and incentives, generous leave policies, flexible work arrangements, health benefits, employee discounts, and a supportive environment that values diversity and inclusion.

CWT is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to providing accommodations for applicants with disabilities. Contact us at [e-mail] for assistance.