Business Travel Consultant II (US - Virtual) 24x7 After Hours - Part time - Weekends

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; United States; Remote; USD 100,000 - 125,000; Part time

Job summary

A leading travel management company in the United States seeks experienced Travel Counselors for part-time roles focused on providing exceptional customer service. Candidates should have at least 3 years in travel consulting and advanced GDS knowledge. Enjoy flexible weekend shifts, competitive compensation, and a supportive work environment fostering growth and teamwork.

Benefits

Competitive compensation

Hands-on paid training

Employee discounts

Paid vacation and holidays

Qualifications

• 3 or more years experience working as a Travel Consultant.
• Advanced knowledge of GDS (Sabre).
• A genuine passion for high-quality customer service.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail).
• Act as a trusted advisor offering insightful recommendations.
• Handle issues that might occur before or during travel.
• Manage first level customer complaints.

Skills

Travel Consultant experience

Customer service mindset

Teamwork skills

Good communication skills

Positive attitude

Tools

GDS (Sabre)

Job description

Overview

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is “yes”, we should talk.

Many of the world’s best-known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe, and secure business travel experience.

Be at the heart of our business.

As a travel counselor, you will provide outstanding customer service to corporate travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. And as part of the Traveler Experience organization, you’ll be at the forefront of providing that exceptional experience. Beyond making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.

We are looking for a specialized group of seasoned travel counselors with amazing energy, experience, and a customer service mindset to be part of our 24x7x365 NORAM After Hours Team. Our clients rely heavily on this team to assist in situations where they need support outside of business hours. Requests are often near or on trip and impacted by weather delays and other disruptions across the travel industry. Shifts include nights, weekends, and holidays, and are shift-differential eligible. The right candidates must have the ability to thrive as positive individual contributors in a fast-paced, first-call-resolution-oriented, after-hours environment.Work Schedule: Weekends only — part-time shifts of 10 hours each on Saturday and Sunday (2x10).

On a day-to-day basis, you will:

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel
• Assignments include both routine and non-routine work
• May manage first level customer complaints/escalation (pre-travel or on-trip)
• Demonstrates patience, empathy, understanding while controlling the contact
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

Sound exciting? Welcome to a culture of caring

Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.

Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.

We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams, and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues.

Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). We’re proud of our history and even more excited about where we’re going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.

#LI-REMOTE

Qualifications

Let’s grow together

The corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. If you’re looking to learn and grow in your career on the frontline of this exciting industry, we’ll be there to support your journey and give you all the tools you need to excel.

The experience and attributes we’re looking for in new team members include:

• 3 or more years experience working as a Travel Consultant
• Advanced knowledge of GDS (Sabre)
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, “can do” attitude
• Willingness to learn and grow!

CWT accepts Military experience/certifications as a substitute for some requirements.

What’s in it for you?

There are all kinds of advantages to joining the CWT community. We hope these things have already won you over — but just in case, here are a few extra, important details you probably want to know:

• Hands-on paid training
• Competitive compensation — including shift differentials, referral bonuses, and supplier incentives
• Salary range from $22.00 to $23.00 per hour, based on experience and qualifications
• 3 weeks of vacation, 14 days of paid holidays, and 8 days of sick leave each full year
• Work Schedule: Weekends only — part-time shifts of 10 hours each on Saturday and Sunday (2x10).
• Employee discounts and supplier incentives
• Employee Assistance Program & Employee Resource Groups

CWT is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [e-mail] .

Work Arrangement : Home

Employment type: Standard

Job Family: Travel Counselors

Scope : Regional

Travel: No

Shift: Variable

Organization: TX_Operations_All Countries (Non-GSC)

Experience Level : 3 to 5 years

Job Posting: Sep 26, 2025

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

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As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us