Business Travel Consultant

Phiture; Germany (OH); Hybrid; USD 40,000 - 53,000; Full time

Job summary

A leading travel management company is seeking a dedicated professional to provide personalized support to business travelers. The ideal candidate will have proven experience with GDS systems and a strong customer service background. This role offers competitive salary, flexible schedules, and benefits including comprehensive health plans and career growth opportunities.

Benefits

Competitive salary + performance-based rewards

Comprehensive medical, dental & vision plans

Paid parental & bereavement leave

Mental health support

Commuter benefits & connectivity stipends

Qualifications

• Professional fluency in English (C1+) is required.
• Proven experience with GDS systems (Sabre, Amadeus, or Galileo).
• Background in customer service, preferably in travel, tourism, or hospitality.

Responsibilities

• Provide dedicated support to business travelers.
• Proactively solve travel and technical issues.
• Stay updated with travel industry knowledge.

Skills

Professional fluency in English (C1+)

Experience with GDS systems

Excellent communication skills

Metrics-driven approach

Familiarity with tools like Gmail, Zendesk

Job description

Overview

Location: Remote in Portugal OR Hybrid in Lisbon (Office Options)
Employment Type: Full-time

What You'll Do

As a key expert and primary point of contact for our business clients, you will:

• Personalized Support: Provide dedicated and personalized support to business travelers.
• Problem Solving: Proactively solve travel and technical issues, ranging from simple queries to urgent emergencies.
• Industry Expertise: Stay updated with travel industry knowledge to ensure the delivery of best-in-class service.
• Continuous Improvement: Collaborate with global teams and share essential feedback for the continuous improvement of products and processes.
• Client Relationships: Meet and exceed performance targets while building strong relationships with clients.

What We're Looking For

To succeed in this role, the following qualifications are mandatory and essential:

• Language Skills: Professional fluency in English (C1+) is required.
• GDS Experience: Proven experience in using GDS systems (Sabre, Amadeus, or Galileo is mandatory).
• Service Background: A history in customer service, preferably within the travel, tourism, or hospitality sectors.
• Soft Skills: Metrics-driven, with excellent communication skills and a facility for collaboration.
• Technical Knowledge: Familiarity with modern tools (e.g., Gmail, Zendesk, Slack, Salesforce is a bonus).
• Availability: Flexibility to work rotating schedules (Monday to Sunday, between 7 AM and 10 PM).

What You'll Get

What You'll Get (Your Benefits)

• Competitive salary + performance-based rewards
• Comprehensive medical, dental & vision plans
• Paid parental & bereavement leave
• Mental health support
• Commuter benefits & connectivity stipends
• A dynamic, international team with career growth opportunities

Ready to elevate your career in corporate travel management?
Apply now and make an impact on a global stage!