Business Transformation Manager

AD; Lake Parsippany (NJ); Hybrid; USD 87,000 - 162,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Matched Retirement Savings

Wellness Program

Short-term Disability

Long-Term Disability

Charitable Contribution Match

Paid Holidays

Personal Days & Vacation

Paid Volunteer Time Off

Job summary

ADP is hiring a Business Transformation Manager for the Lyric program, focusing on continuous improvement and enterprise-wide transformation. The role emphasizes strategic change management, org design, and cross-functional collaboration across stakeholders to drive operational excellence and sustainable growth.

The position reports to the Senior Director of Business Transformation, with no direct reports, and requires hands-on leadership in end-to-end program delivery across people, process,

Qualifications

• Deep experience in strategic change management methodologies, alignment, stakeholder analysis, change impact assessment, communications, training, change measurement and adoption tracking.
• Project management experience with timeline, scope and roles.
• Ability to redesign business processes from the ground up to drive efficiency and innovation.
• Defines problems clearly and develops practical solutions.
• Extensive experience delivering Business Transformation and Process Digitization initiatives.
• Strong collaboration and communication across organizational levels.

Responsibilities

• Lead global Business Transformation & Process Digitization initiatives to meet client satisfaction and operating plan targets.
• Facilitate sessions with various levels of the organization to identify improvements and efficiencies.
• Utilize methodology and technology solutions to enable client and associate success.
• Plan and facilitate project meetings with clear communication to set expectations.
• Build partnerships with leadership, workgroups and tech stakeholders to implement sustainable solutions.
• Coordinate projects, track progress and measure KPIs.
• Prioritize tasks and allocate resources within the project timeline.
• Establish frameworks, opportunities and guide teams to realization.
• Act as a change catalyst aligning strategy, people, and technology.
• Perform assessments to develop insights and action plans for performance.
• Connect big picture with details to drive execution.

Skills

Strategic change management

Stakeholder analysis

Change impact assessment

Communications

Training

Change measurement

Adoption tracking

Survey development

Data storytelling

Project management

Process redesign

Education

MBA or other advanced degree

Tools

Microsoft 365 Suite

Job description

ADP is hiring a Business Transformation Manager.

• Do you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals by driving projects to solve for problems across people, process and technology?

• Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging?

• Do you enjoy collaborating with different stakeholders and team members while staying aligned to team objectives and goals?

This role is hybrid onsite 3 days a week.

If so, you will fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. Do not just take our word for it… read on and see for yourself!

ADP is hiring a Business Transformation Manager for Lyric focused on the continuous improvement arm of our company, creating increasing value for our Shareholders, Clients and Associates by relentlessly focusing on operational excellence. Our Clients and Associates are the focus of everything we do, and we are committed to a continuous service, cost saving and process improvement that leads to long term sustainable growth. In this position, you will leverage your strategic change management, org design, business process, technology and consultative expertise to lead, manage and execute large-scale, strategic enterprise-wide transformational programs for the Lyric Program. Reporting directly to the Senior Director of Business Transformation, this person will be a key member of the team with experience working collaboratively across multiple stakeholders and functional areas to achieve results. There are no direct reports associated with this role.

What you’ll do: Responsibilities

You are:
You are a highly driven initiative-taker inspired by working with cross-functional teams and have the capability to successfully deliver initiatives from strategy through to execution. You possess exceptional capabilities in the areas of problem solving, strategic thinking, business and technical acumen, judgement, cross-functional collaboration, facilitation, and storytelling. You can go deep into the details while seeing the big picture and easily connecting the dots.

What you can expect on a typical day:

You will:

• Accountable for leading global Business Transformation & Process Digitization initiatives aimed at meeting client satisfaction and operating plan targets.

• Role will lead/facilitate sessions with various levels of the organization to identity improvements and efficiencies with an eye towards standardization.

• Proactively utilize process improvement methodology & approved technology solutions to make it easy for our clients & associates.

• Confidently plan and facilitate project meetings through clear and concise communications to set proper expectations, complex messages skillfully and influence audiences.

• Build deep partnership with operational leadership, represented workgroups and technology stakeholders from across the global enterprise to understand client experience concerns and to develop and implement sustainable solutions.

• Establish and maintain project management fundamentals to coordinate projects, track progress and measure all KPIs.

• Determine the right priority of each project task and allocate tasks to project team members to fit into an overall project timeline.

• Establish frameworks, define opportunities, drive awareness and guide team members to realize these opportunities.

• Be a change catalyst capable of aligning strategy, people, process, and technology.

• Perform assessments to develop insights and action plans to achieve best-in-class performance.

• Understand the big picture and be able to connect all the dots with little guidance.

TO SUCCEED IN THIS ROLE: Requirements

• Deep experience in strategic change management methodologies, alignment, stakeholder analysis, change impact assessment (tech and business process), communications, training, change measurement and adoption tracking, survey development and data story telling

• Project management experience, develop an overall project plan, outlining a project’s timeline, schedule, and roles and responsibilities.

• Possess excellent ability to re‑design business processes from the ground up to drive efficiency and innovation for a project.

• Defines problems that have not yet been clearly articulated and develops practical solutions.

• Extensive experience in successfully executing on Business Transformation and Process Digitization initiatives.

• Knows when to make a decision, when to elevate, and when to continue gathering information.

• Creative thinker, able to identify solutions and options that have not previously been considered and have the skills to turn vision in to execution.

• High level of ability to collaborate and communicate effectively at all levels of the organization.

• Display very high levels of energy, resilience and maintaining a positive outlook even in the face of adversity.

• Must be able to challenge the status quo and influence multi-directional and non-linear relationships.

• Keen to lead challenging, untested , cross functional new projects.

• Comfortable navigating evolving priorities, shifting business needs, and organizational change while driving progress in environments where processes and solutions are still being developed.

• High level of planning and organizational skills with strong inter-personal communication skills.

• In depth knowledge of project management tools and methodology.

• Excellent time management, presentation skills.

Behaviors:

• Proactive self-starter requiring minimal guidance and ability to meet deadlines

• Recommend and implement practical solutions while collaborating directly with stakeholders to drive business improvements

• Ability to think creatively and come to the table with proposed solutions

• Ability to anticipate and respond to fast-moving situations; comfortable brainstorming new ideas to deliver the best possible path forward and solutions.

• Strong problem-solving and critical thinking skills

• Highly organized, detail-oriented, and proactive with strong project management skills

• A willingness to operate within gray spaces and a desire to learn business transformation

Technical Skills:

• Advanced Microsoft 365 Suite skills

• Experience creating executive- friendly presentations cohesively, depending on the project or audience

• Experience assessing and executing the best analysis approach to be applied in researching and deriving data insights

• Ability to develop a compelling storyline for each presentation to convey main ideas and leverage data insights using advanced analytical skills to influence the target audience.

Other Key Experience:

• Comfortable with ambiguity and "can go with the flow"

• Ability to work through roadblocks independently

• Experience in presenting to senior leaders is a plus

• Desire to grow within an organization

• Ability to maintain cooperative working relationships with all levels of the organization

Bonus points for these: Preferred Qualifications

• MBA or other advanced degree

• Industry knowledge of all pertinent HR, Payroll and Benefits policies and procedures

#LI-AS2

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

The compensation for this role is USD $86,600.00 - USD $161,600.00 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.