Business Technology Specialist

raymondjames; Saint Petersburg (FL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Disability benefits

Retirement savings

Paid time off (vacation, holidays, and

sick leave

Parental leave

Job summary

Raymond James in Saint Petersburg, FL seeks an IT helpdesk professional to resolve end-user hardware and software issues and provide second-line support. You will respond to inquiries, troubleshoot, and ensure solutions align with documented procedures and SLAs.

Hybrid work arrangement, benefits package including medical, dental, vision, life insurance, and retirement savings. The role emphasizes courteous client interactions, data management support, and adherence to internal and external

Qualifications

• Experience diagnosing hardware and software issues.
• Ability to analyze data and extract actionable insights.
• Experience executing system/service tests.
• Skilled in guiding customer conversations through open, learn, reply, and close.

Responsibilities

• Deliver second-line hardware and software support per procedures and SLAs.
• Ensure courteous, positive interactions with internal clients.
• Follow mandatory procedures to meet quality standards and codes.
• Assist others with basic data management tasks.

Skills

Problem diagnosis

Data analysis

Systems testing

Customer communication

Education

Associate’s: Computer and Information Science

Associate’s: Computer Systems Analysis

Bachelor’s: Business Administration

Job description

Job Description Summary

Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications.

Job Description

Responsibilities

• Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively.
• Ensure a positive experience for internal clients by having courteous interactions with them.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Support others by carrying out basic data management tasks.

Skills

• Monitor, diagnose and fix problems with technology products.
• Assimilate and understand data and information from various sources in order to draw appropriate conclusions and make relevant recommendations.
• Execute and report on systems/service tests to ensure that an application functions as specified in the requirements.
• Navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close.

Education

Associate’s: Computer and Information Science, Associate’s: Computer Systems Analysis, Bachelor’s: Business Administration

Work Experience

General Experience - None

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits

• medical, dental, and vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• parental leave

Eligibility for benefits and specific offerings may vary based on position and employment status.

To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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