Business & Technical Specialist

100 Duke Energy Carolinas, LLC; Wilmington (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Duke Energy is seeking a Business & Technical Specialist to support Contract Management operations across Midwest, Florida, and the Carolinas. The role combines business, technical, data, and process support, focusing on improving efficiency, visibility, and performance metrics through dashboards and automation.

You will manage SharePoint content and governance, develop scorecards, analyze data quality, and partner with Contract Managers to drive continuous improvement.

Qualifications

• Associates or higher degree in related field.
• 4-year bachelor’s degree in technical or business-related field.
• Minimum 2-year technical or business degree with 2+ years work experience.

Responsibilities

• Manage SharePoint sites, content, permissions, and access governance
• Develop, maintain, and enhance business scorecards, dashboards, and performance metrics
• Support data management, analysis, reporting, and data quality
• Identify and support workflow and process automation opportunities
• Provide general business and technical support for Transmission and Distribution Contract Management
• Maintain controlled documents, templates, procedures, and revision history
• Support the development, documentation, and implementation of business process improvements
• Assist with special projects, data requests, presentations, and other Contract Management initiatives
• Partner with Contract Managers and business stakeholders to identify opportunities to improve efficiency, consistency, and visibility

Skills

Communication skills

Analytical thinking

Multitasking

Data accuracy

Learning ability

SharePoint

Power BI

Excel

Word

Adobe Acrobat Pro

Power Automate

Power Apps

Education

Associates in Statistics/Communications/Mathematics/Business

4-year bachelor's degree in technical or business-related field

Tools

SharePoint

Power BI

Excel

Word

Adobe Acrobat Pro

Power Automate

Power Apps

Job description

Position Summary

This position is Hybrid and can be located in any Power Grid Operations (PGO) facility in Midwest, Florida, or the Carolinas where space is available. The Business & Technical Specialist provides business, technology, data, and process support for Contract Management operations. The role serves as a business representative for assigned systems and processes and supports continuous improvement, reporting, automation, and general business operations. The successful candidate will develop working knowledge of Contract Management business processes, system functionality, data structures, reporting tools, and performance metrics.

Key Responsibilities

• Manage SharePoint sites, content, permissions, and access governance


• Develop, maintain, and enhance business scorecards, dashboards, and performance metrics


• Support data management, analysis, reporting, and data quality


• Identify and support workflow and process automation opportunities


• Provide general business and technical support for Transmission and Distribution Contract Management


• Maintain controlled documents, templates, procedures, and revision history


• Support the development, documentation, and implementation of business process improvements


• Assist with special projects, data requests, presentations, and other Contract Management initiatives


• Partner with Contract Managers and business stakeholders to identify opportunities to improve efficiency, consistency, and visibility

Desired Skills

• Strong written and verbal communication skills


• Strong analytical, problem-solving, and organizational skills


• Ability to manage multiple priorities and work effectively with business partners


• Attention to detail and commitment to data and document accuracy


• Ability and willingness to learn new systems, processes, and technologies


• Working knowledge of Microsoft SharePoint, Power BI, Excel, Word, and Adobe Acrobat Pro


• Familiarity with Power Automate, Power Apps, or other workflow automation tools is a plus


• Basic understanding of data analysis, reporting, business processes, or performance metrics

Basic Requirements

• Associates in Statistics, Communications, Mathematics, Business, Other Related Degree


• Minimum 2-year technical or business degree or high school degree and 2+ years of work experience.


• 4-year bachelor's degree in technical or business-related field

Additional Preferred Qualifications

• Experience in the utility industry.

Behavioral Competencies

Innovating Change, Collaborating and working with others, Problem Solving / Decision Making, Delivering Results

Understanding of basic project management theories and principles.

Understanding of basic practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations

Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.

Good written and oral communication skills.

Good problem solving and analysis skills

Working Conditions

Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees must live within a reasonable commute to their designated Duke Energy facility, not greater than 50 miles one way. Employees are expected to report to their assigned Duke Energy facility as required and directed by their manager, on average 3 full workdays per regular workweek.

Travel Requirements

5-15%

Relocation Assistance

Relocation Assistance Provided (as applicable)

Union Position

No Represented/Union Position

Visa Sponsored Position

No Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Diversity & Inclusion

Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential.

Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.