Business & Technical Specialist

Duke Energy; Raleigh (NC); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Duke Energy in Raleigh is seeking an entry-level Business & Technical Specialist to support Contract Management operations with business, technology, data, and process expertise.

You will build knowledge of contract management processes, system functionality, data structures, reporting tools, and performance metrics, while collaborating with stakeholders to drive improvements. This hybrid role offers growth in a regulated utility environment.

Qualifications

• Strong communication and analytical skills required.
• Ability to manage multiple priorities with business partners.
• Familiarity with data analysis, reporting, and performance metrics.
• Experience with SharePoint, Power BI, Excel, Word, and Acrobat Pro is preferred.

Responsibilities

• Manage SharePoint sites, content, permissions, and access governance.
• Develop, maintain, and enhance business scorecards, dashboards, and performance metrics.
• Support data management, analysis, reporting, and data quality.
• Identify and support workflow and process automation opportunities.
• Provide general business and technical support for Transmission and Distribution Contract Management.
• Maintain controlled documents, templates, procedures, and revision history.
• Support the development, documentation, and implementation of business process improvements.
• Assist with special projects, data requests, presentations, and other Contract Management initiatives.
• Partner with Contract Managers and business stakeholders to identify opportunities to improve efficiency, consistency, and visibility.

Skills

Communication

Analytical skills

Multitasking

Attention to detail

Learning agility

SharePoint

Power BI

Excel

Word

Acrobat Pro

Power Automate

Power Apps

Data analysis basics

Education

Associate degree

High school diploma + 2+ years experience

Bachelor's degree (preferred)

Tools

SharePoint

Power BI

Excel

Word

Acrobat Pro

Power Automate

Power Apps

Job description

Position Summary

This is the entry-level position in the Business & Technical Specialist classification series. The Business & Technical Specialist provides business, technology, data, and process support for Contract Management operations. The role serves as a business representative for assigned systems and processes and supports continuous improvement, reporting, automation, and general business operations.

The successful candidate will develop working knowledge of Contract Management business processes, system functionality, data structures, reporting tools, and performance metrics. Responsibilities may include data analysis, reporting, process documentation, business case support, cost-benefit analysis, workflow improvement, and technology-enabled solutions.

Key Responsibilities

• Manage SharePoint sites, content, permissions, and access governance
• Develop, maintain, and enhance business scorecards, dashboards, and performance metrics
• Support data management, analysis, reporting, and data quality
• Identify and support workflow and process automation opportunities
• Provide general business and technical support for Transmission and Distribution Contract Management
• Maintain controlled documents, templates, procedures, and revision history
• Support the development, documentation, and implementation of business process improvements
• Assist with special projects, data requests, presentations, and other Contract Management initiatives
• Partner with Contract Managers and business stakeholders to identify opportunities to improve efficiency, consistency, and visibility

Desired Skills

• Strong written and verbal communication skills
• Strong analytical, problem-solving, and organizational skills
• Ability to manage multiple priorities and work effectively with business partners
• Attention to detail and commitment to data and document accuracy
• Ability and willingness to learn new systems, processes, and technologies
• Working knowledge of Microsoft SharePoint, Power BI, Excel, Word, and Adobe Acrobat Pro
• Familiarity with Power Automate, Power Apps, or other workflow automation tools is a plus
• Basic understanding of data analysis, reporting, business processes, or performance metrics

Basic Requirements

• Associates in Statistics, Communications, Mathematics, Business, Other Related Degree
• Minimum 2-year technical or business degree or high school degree and 2+ years of work experience.

Additional Preferred Qualifications

• Experience in the utility industry.
• Behavioral Competencies:Innovating Change, Collaborating and working with others, Problem Solving / Decision Making, Delivering Results
• Understanding of basic project management theories and principles.
• Understanding of basic practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations
• Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.
• Good written and oral communication skills.
• Good problem solving and analysis skills
• 4-year bachelor's degree in technical or business-related field

Working Conditions

• Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees must live within a reasonable commute to their designated Duke Energy facility, not greater than 50 miles one way. Employees are expected to report to their assigned Duke Energy facility as required and directed by their manager, on average 3 full workdays per regular workweek.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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