Business Technical Operations Consultant IV

NASCO; Tallahassee (FL); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company is seeking a Business Technical Operations Consultant IV to provide advanced business and technical guidance. This role involves collaborating with various teams to enhance product capabilities and improve operational metrics. The consultant will work remotely, ensuring effective communication and project management while supporting healthcare insurance functions.

Benefits

Generous PTO with buy/sell options

401K Plan with employer matching contributions

Tuition Assistance

Employee Assistance Program

Wellness program

Qualifications

• 12 years of experience in software development lifecycle methodology.
• 7 years of experience with Healthcare Insurance Industry.

Responsibilities

• Drive collaboration with Plan, NASCO vendors, and technical teams.
• Conduct impact analysis for procedure changes and enhancements.

Skills

Healthcare Insurance

Project Management

Analytical Thinking

Communication

Education

Bachelor’s degree in computer science

Tools

Microsoft Office Suite

Mainframe Technologies

Job description

Under nominal direction, the Business Technical Operations Consultant IV is primarily responsible for providing advanced business, product capability and technical system knowledge and guidance focused around multiple assigned Plan business, technical or product areas. This includes providing input to business and technical solution approaches influencing Plan and NASCO decisions for Plan-specific and NASCO enterprise product enhancements and product releases. This role conducts triage support for complex reported system issues, submitted questions, and failed test cases. This role also contributes to the NASCO and Plan organization’s performance by monitoring and evaluating operational metrics that are key indicators of a Plan’s effectiveness in using the NASCO systems. This role is responsible for using the key performance indicator metrics to make recommendations to the Plan or NASCO internal teams to improve Plan or NASCO performance to support customers in meeting their business goals. This position will also be expected to communicate with peers across Plans and NASCO. Communicates with Team Lead and Manager, NSST on assignments and projects status.

Responsibilities

Interfaces with and drives Plan resources to understand Plan business drivers, identifying current system capabilities to meet the business needs, translating those into NASCO system requirements language, and driving the results for the Plan business areas

Creates quality artifacts in the appropriate time frame, with input from more experienced team members by following NASCO’s project management or system development life cycle methodologies for projects and enhancements

Reviews and provides input to Technical Design documentation prior to review with Plan stakeholders, including understanding of Plan operational impacts of the proposed system change

Drives collaboration with Plan, NASCO vendors and technical teams to deliver enhancements and projects, resolve system processing or performance issues by evaluating the reported issue, facilitating fact finding meetings, managing workload, conducting discussions to determine root cause analysis for each performance issue and providing communication to Plan stakeholders on status and resolution of issues and enhancements

Conducts and communicates impact analysis for procedure changes, product enhancements or system integration to inform the Project and Plan teams team of requirements that could impact existing operational or downstream system functionality within the assigned business area

Identifies and implements opportunities to automate and / or design and create short term solutions external to core system processing that meet audit requirements to assist Plan or NASCO clerical or system operations support

Identifies and implements process improvements to gain efficiency for internal or Plan teams

Recommends configuration of NASCO systems and solutions to optimize system or workforce performance

Creates, monitors and maintains documentation, spreadsheets, flowcharts, and other artifacts related to the content and purpose of assigned application components including but not limited to Plan operational metrics, cycle flows, processing sequencing, integration points, integration vendors and other pertinent information for Plan and NASCO steady state operations

Builds relationships with both internal and external customers to influence decisions using technical and business knowledge to determine impact to Plan and their customers

Qualifications

Required Knowledge, Skills, and Abilities :

Advanced Knowledge of the Healthcare Insurance industry and Health Care payer functions

Advanced SME level knowledge of business and NASCO System Area

Ability to lead by example and coach teams and the ability to create and present information to internal and customer team members in formal and informal settings

Advanced Knowledge of TSO, file transfer and other Mainframe and Mid-Tier server technologies, including JCL

Advanced Knowledge of project management processes, system change request and change management processes

Advanced Knowledge of Microsoft Office Suite including Outlook, Excel, Word, PowerPoint, and Visio

Proven written and verbal communication skills including meeting facilitation with internal / external customers

Proven analytical, critical thinking and decision making skills

Demonstrated flexibility to adapt to shifting priorities

Ability to create trusted relationships with customers and garner their agreement with and level of engagement on our joint work priorities

Ability to manage and prioritize workload based on impacts to the customer or internal demands

Ability to translate business needs into technical requirements

Ability to apply innovative thought to help define solutions to business issues

Ability to assimilate information quickly and accurately, work independently and be self-motivated

Required Experience :

12 years of experience related to software development lifecycle methodology

7 years of experience with Healthcare Insurance Industry

15 years combined experience in software development and software implementations on mainframe, mid-tier, and integrated applications

Required Training and Education :

• Bachelor’s degree in computer science, business technology, or fields related to analytical thinking or logic, or equivalent work experience

Working Conditions :

Location : Home office / Remote

Travel : Occasional overnight travel (up to 20%) by land and / or air for meetings to the office or other areas

May be required to work a flexible work schedule, including weekend and evening availability during outages, security incidents, deployment and maintenance-window-oriented events

Must be able to use equipment at workstation for up to 8 hours daily

Benefits Overview

At NASCO, we trust our workforce to be fully remote, working from their home . This benefit offers significant, personalized outcomes for each associate including work / life balance, savings on commuting, work clothing, and increased time to spend on personal activities.

Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer :

Physical and Mental Health Benefits

Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans

Telehealthcare – for Medical and Behavioral visits

Generous PTO with buy / sell options

9 Company holidays, a floating day off, and a day off for volunteering

Employee Assistance Program

Wellness program - earn insurance discounts or credit towards health-related items

401K Plan with employer matching contributions

Company-funded spending / reimbursement accounts to help with out-of-pocket medical expenses

Bonus and Recognition programs

Tuition Assistance

Consultation with financial planner

Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available

Group Discount programs - mobile, technology services, etc., to help you save money

Other Benefits

• E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost

NASCO is an Equal Opportunity Employer / veterans / disability / race / color / religion / sex / sexual orientation / gender identity / national origin. Must have legal authority to work in the US.

We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.

Location US-Home Office / Remote

Positions 1

Category Information Technology - All Openings

Travel Requirements 0-20%

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Technical Consultant • Tallahassee, FL, United States