Business Technical Analyst (Operations & Policy Analyst 3)

State of Oregon; Salem (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

Join the Oregon Health Authority as a Business Technical Analyst, where you'll analyze business requirements for the Medicaid Enterprise Systems. This full-time position involves engaging with various stakeholders to develop strategies and translate their needs into actionable technical solutions, fostering inclusivity and teamwork.

Benefits

Comprehensive medical, vision, and dental benefits

Paid holidays and sick leave

Flexible spending accounts

Training opportunities

Public Employees Retirement System (PERS) membership

Qualifications

• Bachelor's Degree in related field plus 4 years professional-level work.
• Experience with Medicaid Management Information System (MMIS) preferred.
• Strong verbal and written communication skills.

Responsibilities

• Assist in defining strategic business and technical direction.
• Analyze business requirements through customer engagement.
• Recommend changes to utilize system resources effectively.

Skills

Analytical skills

Communication

Technical skills

Diplomacy

Education

Bachelor's Degree in Business or related field

Job description

Initial Posting Date:

07/08/2025

Application Deadline:

07/22/2025

Agency:

Oregon Health Authority

Salary Range:

$6,123 - $9,409

Position Type:

Employee

Position Title:

Business Technical Analyst (Operations & Policy Analyst 3)

Job Description:

Opportunity Awaits, Apply Today! - [Business Technical Analyst Operations & Policy Analyst 3]

This position is part of the Medicaid Enterprise Systems (MES) Modularity unit team within Vendor Management Services (VMS). The position will be responsible for assisting the Office of Information Services (OIS) management and customer organizations with collection and analysis of business requirements and resources for the purpose of defining the strategic business and technical direction, including the design of new software and technology applications. The role will analyze business requirements and needs by meeting with customers, customer liaisons, and other project teams to create the best possible business solutions.

The role will synthesize new ways of performing business processes based on large amounts of complex and diverse business and technical needs and requirements. The role will translate customer requirements into general and detailed specifications. Decisions affect the ability of the business and OIS to meet their strategic and tactical goals. This requires the highest level of technical work and a very careful, methodical and interactive decision-making process with a high consultation level. This position recommends changes in business operations to effectively utilize system resources.

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

What We Are Looking For

Minimum Qualifications: These qualifications must be visible in your application for consideration.

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work.

OR;

Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.

Desired Attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these, please let us know in your application.

• Experience working with various ODHS/OHA eligibility source systems and Medicaid Management Information System (MMIS).
• Effective verbal and written skills in communicating complex and technical concepts to audiences with varying technical backgrounds.
• Ability to exercise courtesy, diplomacy, and confidentiality when dealing with staff, partner agencies, health care facilities, providers, and the public.
• Ability to maintain harmonious working relationships with team members, employees and other vendors or agencies.
• Develop and reviews technical documents that outline the technical requirements, design, and implementation details of solutions with changing priorities and meeting tight deadlines
• Designs and recommends technical solutions that meet business objectives, considering feasibility, cost, and security.
• Analyzes existing systems to identify areas for improvement and proposes solutions to
• Assess stakeholder change impacts, update and create team-based training materials, develop change readiness assessment & surveys.

Special Requirements: To be hired, you must have a criminal records check that meets OHA criteria at the time of hire, and throughout employment.

WORKING CONDITIONS

This position involves frequent contact with executives, management, and staff both internal and external to the organization. It requires working with a variety of people and situations, which requires the incumbent to exercise diplomacy. Confidentiality of information must be maintained at all times. This position requires the ability to work on multiple tasks simultaneously, within short time frames, and interface effectively with business partners. It requires maintenance of tight deadlines and close coordination of a large number of tasks. There can be frequent interruptions, demanding timeframes, and non-traditional working hours. At times, weekend and evening work is required to meet customer demands and department deadlines. The location of this position is in an office, cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing.

Full-time remote work consideration is given when requirements below are met:

• Meet all responsibilities and perform all duties as if their role was performed in a traditional office setting.

• Comply with all agency policies, guidelines, and management directives.

• Maintain a professional demeanor in the performance of all duties.

• Meet and exceed performance expectations.

• Be available each week during traditional business hours, as determined by the business need.

There may be times that a position or an individual must be located full-time, on-site, within traditional business hours. Times when on-site presence can be required include but are not limited to training, performance, business alignment, accommodations, or resource availability. To be eligible for remote work, staff must have a home workspace that meets all applicable technology, security and safety requirements including the ability to provide protection of confidential information.

Application Guidance

How to Apply: Submission Requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume, cover letter, and answer all supplemental questions.

• External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.
• Internal Candidates: Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.

After You Apply:

• Before the job announcement closes, log in to your Workday account to check for pending tasks under “My Applications” and complete them.
• Remember to check your email (including your junk folder) and Workday inbox for updates on your application.
• We value our veterans! To ensure the security of your information, kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

Reminders:

• Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job !
• This announcement is for one vacancy, this is a full time position. This is a union represented position and is under the working title and classification of: Business Technical Analyst Operations & Policy Analyst 3]. This position is based in Salem, OR.
• This is a full-time remote position.
• Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact the Umulkher Abdullahi at: [e-mail] | 503-569-8811.

Benefits of Joining Our Team

We offer a workplace that balances productivity with enjoyment;promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including:

• Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.
• Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month.
• Possible eligibility for the Public Service Loan Forgiveness Program .
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).

• Training opportunities that will help grow your career with the State of Oregon.

Additional Details

• The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services Equal Pay Analysis Webpage for more information.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Review the Classification and Compensation page for more details on the classification.
• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources

The Oregon Health Authority is an equal opportunity, affirmative action employer, committed to diversity and pay equity.

OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.

Agency – OHAAOOIS

More information about the Office of Information Services and current job opportunities can be found at https://www.oregon.gov/oha/FOD/OIS/”?