BUSINESS TAXES REPRESENTATIVE

California Department of Tax and Fee Administration; California (MO); Hybrid; USD 4,500 - 6,900; Full time

Job summary

California Department of Tax and Fee Administration (CDTFA) is seeking a Business Taxes Representative to join the Customer Service Center. The role supports tax programs via calls, chats, and emails, with training and supervision to ensure accurate responses to taxpayers.

The position is permanent, full-time with a hybrid work arrangement, located in one of the field offices or headquarters. New employees join a growing team focused on service and public value.

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Position Details

Job Code #: JC-531769

Position #(s): 291-316-8690-028

Working Title: Business Taxes Representative

Classification: BUSINESS TAXES REPRESENTATIVE

Salary: $4,470.00 - $5,078.00 A

Salary: $4,610.00 - $5,496.00 B

Salary: $5,528.00 - $6,924.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: United States

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

California not only needs you; it wants you as part of the growing workforce. The California Department of Tax and Fee Administration (CDTFA) makes life better for Californians by fairly and efficiently collecting the revenue that supports our essential public services, with CDTFA administered programs accounting for about twenty-three percent of all state revenue. Tax programs administered by the CDTFA are concentrated in two general areas – sales and use tax, and special taxes and fees. New employees, new ideas, and new creative perspectives are needed in all areas at CDTFA. CDTFA offers employees reliable income, stable benefits, work-life balance, paid holidays, advancement opportunities, and the personal fulfillment of knowing that your work is personally impacting the lives of others.

To take a look at CDTFA as a destination employer please click the link ( https://www.youtube.com/watch?v=D3a7w_igqDU )

Department Website: http://www.cdtfa.ca.gov

Job Description And Duties

All applicants will be considered, however SROA/Surplus candidates will be given priority.

Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CDTFA) has a career opportunity waiting for you! California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility. To learn more about us, please see CDTFA Gateway to New Opportunities video

The position will be located in one of the following field offices or headquarters (Sacramento): Oakland, Redding, Riverside, Santa Rosa, and Ventura. The location of the position will be based on the location of the selected candidate(s).

The California Department of Tax and Fee Administration (CDTFA) is searching for talented individuals to join our team as a Business Taxes Representative (BTR) to work in the Customer Service Center (CSC). The CSC responds to approximately 600,000 calls, 27,000 chats, and 17,000 emails per year, providing customers and taxpayers with information on more than 42 CDTFA tax and fee programs.

Under the close supervision of a Business Taxes Administrator I, the BTR learns all phases of tax compliance, licensing, and the administration of laws, rules, and regulations. The incumbent prepares trainees to respond to taxpayer inquiries received at the CDTFA call center and performs a range of compliance duties that require knowledge of the various tax laws and programs administered by the CDTFA. The incumbent assists staff, the public, and taxpayers with the various tax programs administered by the CDTFA via online chat, email, and telephone. The incumbent is responsible for ongoing training of new and existing Customer Service Representatives, reviewing their completed assignments for accuracy to ensure compliance with sales and use tax laws, rules, and guidelines provided by the CDTFA, conducting call monitoring and evaluations for team members, and providing feedback. The incumbent is responsible for learning and utilizing knowledge of the Centralized Revenue Opportunity System. This position may require the incumbent to travel up to ten percent (10%) of the time, including overnight, to conduct training for the customer service representatives and remote agents.