Business Systems Technical Lead

Iridium Communications Inc; Tempe (AZ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Annual bonus

Medical, dental, and vision insurance

401(k) retirement plan

Job summary

Iridium Communications Inc. is seeking an experienced Business Systems Technical Lead for its Enterprise Applications team. You will provide technical expertise for implementing, configuring, and supporting key business systems, collaborating with business and IT to optimize enterprise applications.

The role requires leadership, API/middleware knowledge, and a focus on performance, security, and scalable solutions. Hybrid schedule with 4 days in office and 2 days remote; US citizenship preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 5+ years of relevant experience with software applications and systems.
• Experience with ERP/CRM and cloud-based business applications (Finance, HR, Supply Chain, PPM, Contracts).
• Strong experience with system integration and troubleshooting, particularly with APIs and middleware solutions.
• Experience in leading technical aspects of projects, including rollouts, upgrades, and integrations.
• Proficiency in database management (SQL) and reporting tools (Power BI).
• Excellent communication skills and ability to present to diverse groups.

Responsibilities

• Lead the technical direction for business systems, overseeing configuration, integration, and troubleshooting; mentor teammates.
• Oversee integration of business applications and ensure seamless communication between systems via APIs or middleware.
• Translate business needs into technical solutions aligning with organizational goals.
• Monitor performance and identify optimization opportunities while mitigating risk.
• Lead projects related to system implementations, upgrades, and enhancements within timelines and budgets.
• Provide training and documentation for configurations, integrations, and processes.

Skills

APIs & Middleware integration

System integration

Leadership

Communication

Analytical mindset

Education

Bachelor's degree in Computer Science/Information Systems

Tools

Power BI

SQL

Job description

Overview

Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.

Responsibilities

What We're Looking For:

If you are an experienced Business Systems Analyst, you will be excited about the Business Systems Technical Lead opening with Iridium on our Enterprise Applications team! As a Business Systems Technical Lead, you will provide technical expertise, guidance, and oversight for the implementation, configuration, and support of key business systems. You will collaborate closely with business and IT teams to ensure seamless integration and optimization of enterprise applications, troubleshoot complex issues, and drive strategic improvements to enhance operational efficiency. The ideal candidate will possess strong leadership skills, technical knowledge, and a deep understanding of business systems and processes.

What You'll Do:

• Lead the technical direction for business systems, overseeing system configuration, integration, and troubleshooting; Provide mentorship and guidance to junior team members and stakeholders
• Oversee the integration of business applications and ensure seamless communication between systems through APIs, middleware, or other solutions
• Work closely with business users, project managers, and IT teams to understand business needs and translate them into technical solutions that align with organizational goals
• Continuously monitor the performance of business systems and identify opportunities for optimization while mitigating technical risk; Recommend and implement improvements, following best practices, to enhance system functionality, efficiency, and scalability
• Lead and manage projects related to business system implementations, upgrades, and enhancements; Ensure project timelines, deliverables, and budgets are met while minimizing disruption to business operations
• Act as the go-to technical resource for troubleshooting complex system issues; Lead efforts to resolve system errors, integration issues, and other technical challenges
• Develop and maintain technical documentation for system configurations, integrations, and processes. Ensure the team follows best practices in system configuration, testing, and deployment
• Provide training and knowledge transfer to business users and internal teams; Ensure users have the necessary tools and understanding to use the systems effectively
• Ensure that business applications comply with company policies, regulatory requirements, and security protocols; Implement solutions that protect sensitive data and adhere to organizational standards
• Collaborate with external vendors for system support, upgrades, and integrations; Manage vendor relationships and ensure solutions meet business and technical requirements
• Guide team on technical best practices and coding standards
• Conduct code reviews to ensure quality standards are met
• Research, inquire, and inform Enterprise Applications team of trends in technology and recommend and work with management to implement solutions that will enhance processes and efficiency

Qualifications

What You'll Need to Succeed:

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 5+ years of relevant experience with software applications and systems
• Experience with business application platforms (e.g., ERP, CRM, etc.) and cloud-based business applications (Finance, HR, Supply Chain, PPM, Contracts)
• Strong experience with system integration and troubleshooting, particularly with APIs and middleware solutions
• Experience in leading technical aspects of projects, including system rollouts, upgrades, and integrations
• Proficiency in database management (e.g., SQL, relational databases) and reporting tools (e.g., Power BI)
• Good verbal and written communication skills, with the ability to confidently present products/deliverables/analysis/issues to various groups in the organization
• Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
• Be comfortable managing upward, including being a proactive communicator and asking for help when needed
• Have confidence and be able to establish meaningful relationships with your manager and members of your team
• Must be able to prioritize your tasks, be self-aware enough to identify and correct mistakes, and not be afraid to ask for help when needed
• Be active in seeking out ways to continuously improve yourself and gain new knowledge

Things That Would be Great if You Brought to the Table:

• Relevant certifications in business systems, project management, or technical fields (e.g., PMP, Microsoft Certified Solutions Expert)
• Experience with cloud-based enterprise applications and services (e.g., AWS, Azure)
• Experience with project management methodologies (e.g., Agile, Waterfall)
• Experience with regulatory frameworks (e.g., SOX) and ensuring compliance in business system implementations

We'll also need you to:

• Willingness to work after hours as needed, up to 25% of the time, for critical support and scheduled system changes
• Work a hybrid schedule that includes 4 days in office and 2 days from home
• Be a US Citizen

ADA and EEO

Work environment:

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium's Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth.

Additional Information

This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.

Base Pay Range: $90,000 - $120,000 USD

Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role.You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.