Business Systems Strategist (Executive Officer 3)

State of Iowa - Executive Branch; Des Moines (IA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Paid Time Off

Retirement Plans

Flexible Spending Accounts

Insurance Coverage

Employee Assistance Program

Employee Discount Programs

Job summary

The Iowa Department of Health and Human Services, Division of Compliance and Administration, is seeking a collaborative and solutions-focused Business Systems Strategist to bridge the gap between business operations and information technology. This role ensures our programs have the tools and support they need to serve Iowans effectively.

The successful candidate will combine strong analytical thinking with clear communication and the ability to guide stakeholders toward shared understanding and

Qualifications

• Bachelor's degree (any field) with 5 years of relevant program management experience.
• 9 years total education/experience with 30 semester hours = 1 year of experience.
• Three years of program administration/ development/ research and 4 years education/experience; plus 2 years grad-level public-service related education/experience.

Responsibilities

• Serve as liaison between business staff and IT, translating needs into technical requirements.
• Facilitate communication and problem-solving between business teams and IT partners.
• Manage internal IT ticketing workflow from request to completion.
• Oversee IT systems projects and portfolios to support governance and progress tracking.
• Perform duties to support system operations and continuous improvement.

Job description

Job Description

The Iowa Department of Health and Human Services, Division of Compliance and Administration is seeking a collaborative and solutions-focused Business Systems Strategist to help bridge the gap between business operations and information technology. This role ensures our programs have the tools and support they need to serve Iowans effectively.

Key Responsibilities

• Serve as a liaison between business staff and IT, translating business needs into clear technical requirements and explaining technical constraints in plain language.
• Facilitate communication, escalation, and problem-solving between business teams and IT partners to ensure timely resolution of issues.
• Manage the department’s internal IT ticketing workflow, ensuring requests are complete, properly routed, and monitored through completion.
• Oversee projects and portfolios related to IT systems—both within individual HHS divisions and across the enterprise—to support consistent governance, prioritization, and progress tracking.
• Perform other duties as assigned to support effective system operations and continuous improvement.

Ideal Candidate

The successful candidate communicates clearly, builds strong working relationships, and thrives in a fast-paced environment where priorities evolve. The role requires strong analytical thinking, comfort with technical concepts, and the ability to guide stakeholders toward shared understanding and sound decisions.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you’ll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a degree in any field, and experience equal to five years of full-time professional-level work in program administration, program development, program research/evaluation, or management.
• A total of nine years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
• All of the following (a, b, and c):
• Three years of full-time professional-level work experience in program administration, program development, program research/evaluation, or management; and
• A total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and
• A total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, public health, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as an Executive Officer 2 or two years of full-time work as an Executive Officer 1 or comparable specific management-level position.