BUSINESS SYSTEMS SPECIALIST I-VII (Human Resources/Payroll Technology Supervisor and CIS Analyst)

City of Long Beach; Long Beach (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A public sector organization in Long Beach is seeking a Human Resources/Payroll Technology Supervisor to lead a team in enhancing HR management systems. This role requires experience with payroll systems, strong technical skills, and the ability to manage projects and support a diverse workforce. Opportunities for professional growth are inherent, with competitive compensation and a commitment to equity and inclusion.

Benefits

Professional development opportunities

Equity and inclusion initiatives

Qualifications

• A minimum of one year of experience in a related field.
• Experience in payroll systems and job classification.
• Ability to collaborate and mentor team members.

Responsibilities

• Lead a team of technologists in developing HRMS.
• Perform technical work related to application programming.
• Provide effective customer service and support.

Skills

Knowledge of HRMS

Experience in technology modernization

Strong communication skills

Education

Bachelor's degree in a relevant field

Tools

SQL

Software development tools

Job description

Overview

Applications are available online beginning Friday, May 9, 2025, through Friday, October 17, 2025, 4:30 pm. (Extended)

Vacancy Information

Human Resources/Payroll Technology Supervisor – Currently one Grade VI position in the Technology Innovation Department. This position works under general direction and requires a specialized understanding of Human Resources Management/Payroll Systems (HRMS). It will lead a team of technologists and requires experience in payroll systems, including job/pay classification, position control, leave management, payroll processing, and time entry. Please refer to the Desirable Qualifications listed below for more information.

Customer Information Systems (CIS) Analyst – Currently one Grade V position in the Utilities Division. This position works under limited supervision and requires a specialized understanding of utility information systems, such as customer information systems (CIS), meter data management systems (MDM), and advanced metering infrastructure systems (AMI), including notifications and collection processes, electronic payment processing, cashiering, general ledger, reconciliations, and month end processes. Please refer to the Desirable Qualifications listed below for more information.

The classification is used in the following departments: Police Department, Technology Innovation, and Long Beach Utilities Department.

Current vacancies are Grades I-VII with salaries from $30.991 to $79.375 hourly.

Salary Information

• Grade I – $30.991 – $42.086 hourly
• Grade II – $34.259 – $46.567 hourly
• Grade III – $37.880 – $51.541 hourly
• Grade IV – $41.907 – $57.075 hourly
• Grade V – $46.343 – $63.131 hourly
• Grade VI – $51.325 – $69.901 hourly
• Grade VII – $58.977 – $79.375 hourly

Responsibilities

Under supervision, performs specialized technical work pertaining to applications programming and analysis, system software/hardware analysis and design, and system administration and support activities; prepares or codes programs from specifications; tests and debugs programs; updates and modifies existing programs from detailed specifications; develops, maintains and/or updates system procedures and documentation; performs hardware and software maintenance on complex installations and data communications equipment; interfaces with end users to plan, define and implement systems modifications; accurately interprets end user needs and requirements and modifies or designs programs or systems to meet those needs; prepares detailed technical specifications for programmers to follow in program development and modification; provides timely, accurate and effective customer service; recommends options to end users by considering various solutions to business needs; may act in a lead or supervisory capacity; may prepare or evaluate training materials and manuals; and performs other related duties as required.

Qualifications

Applicants must meet one of the following options:

• Option A. Bachelor's degree from an accredited college or university in science, technology, engineering, math, business systems, accounting systems, or related field with major coursework in computer science or closely related field (proof required) and one year of paid, full-time experience equivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management.
• Option B. Associate's degree from an accredited college or university in science, technology, engineering, math, business systems, accounting systems, or related field with major coursework in computer science or closely related field (proof required) and three years of paid, full-time experience equivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management.
• Option C. Completion of a certificate program or technical school in Computer Science or related field (proof required) and four years of paid, full-time experience equivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management.

Opportunities for Substitution of Education or Experience: Additional experience may be substituted for the required education on a year-for-year basis to the extent that the experience has prepared the individual to perform the duties of the classification.

Proof of required documents, such as degree or transcripts, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristic on the form. Degrees must indicate the field of study and transcripts must indicate field of study and degree conferred date. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalence at the time of filing.

Knowledge, Skills, and Abilities:

• Knowledge of the principles, techniques, and methods used in acquiring, developing, implementing, and/or enhancing computer hardware and software.
• Ability to work with co-workers and members of the public through effective interpersonal, written, and oral communication skills.

Willingness to work occasional nights, weekends, holidays, and/or overtime as required.

A valid driver’s license, or the ability to arrange necessary and timely transportation for field travel, may be required for some assignments.

Desirable Qualifications

Human Resources/Payroll Technology Supervisor

• Experience in Information Systems, with a focus on supporting Human Resources Management Systems (HRMS).
• Experience in technology modernization initiatives, including developing migration plans, testing code, and supporting cloud-based applications.
• Experience supporting mainframe-hosted systems, such as Tesseract, COBOL, DB2, JCL, IMS, and zOS.
• Proficiency in software development languages, data integration, and reporting/business intelligence tools.
• Experience in developing and running SQL queries.
• Knowledge of software reporting tools such as Snowflake, Tableau, and PowerBI.
• Ability to collaborate, provide technical support, and mentor team members.
• Ability to stay current with innovation and trends in HRMS technology.
• Skilled in governmental HR/Payroll processes, including employee job/pay, position control, benefits administration, leave management, payroll, time and attendance, and self-service functionalities.

Customer Information Systems (CIS) Analyst

• Experience with utility information systems, such as CIS, MDM, and AMI systems.
• Experience with billing, notifications, collection, electronic payment, cashiering, general ledger, reconciliations, reporting, and month-end processes.
• Experience with system modification procedures, including specifications development.
• Knowledge of application software deployment and administration, including mobile app integrations and QA testing procedures, such as script development.
• Knowledge of SQL for querying and generating reports from CIS systems.

Examination Weights

Application and Supplemental Application — Qualifying

Screening of applicants will be conducted on the basis of application and required supplemental application submitted. This selection procedure will be conducted using a continuous non-competitive process, which means applications are evaluated solely on training, experience, education, or certification. All applicants meeting the minimum qualifications will be placed on an eligible list. Applicants receiving Veteran’s Credit will be placed on the eligible list first and then in the order in which applications were filed.

This is a continuous eligible list, which means eligible lists may be established periodically and may expire six months from their effective date. Applicants may apply only once during a four-month period. Applications received by Friday, June 6, 2025, will be included in the exam process for Test # 01.

If you have not received notification within two weeks after close of filing, please contact the Civil Service Department at [phone].

Equity and Inclusion

The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community is a continuous goal embraced by our departments, management staff, and policymakers. We support equity and inclusion and publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City has concerns about a conviction after a conditional offer and background check, you will have the opportunity to explain or mitigate. More on the Fair Chance Act is available at the California Civil Rights site.

In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.

This information is available in an alternative format by request at [phone]. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at [phone]. For the hearing impaired, call [phone].

An Equal Opportunity Employer.

J.O.B.H674AN-25B LB:BSS 05/08/2025