Business Systems Specialist 1 Des Moines - 50319 - Polk County

Iowa National Guard; Des Moines (IA); Sur place; USD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health, Dental, and Vision Coverage

Paid Time Off

Retirement Plans (IPERS)

Flexible Spending Accounts

Insurance Coverage

Employee Assistance Program

Employee Discount Programs

Résumé du poste

Iowa Department of Health and Human Services – Public Health is seeking a Business Systems Specialist 1 to join the Bureau of Health Statistics. This role serves as a key representative of Iowa's vital records program and provides first‑level support for the Iowa Vital Events System (IVES).

You will help users with troubleshooting, data quality review, and system-related questions while maintaining the accuracy and reliability of Iowa's vital records data.

Qualifications

• One year of full-time work in information technology, business analysis, program operations, program administration, project management, or a closely-related field.
• A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in information systems, business administration, public administration, management, analytics, or a closely-related field equals one year of full-time experience.

Responsabilités

• Answer customer service calls and respond to questions related to IVES and vital records processes.
• Provide first-level functional support for IVES by troubleshooting user access, authentication, account management, transaction processing, and data-entry issues.
• Analyze reported issues to identify root causes and resolve problems within established authority.
• Escalate suspected system defects or complex technical issues to higher-level technical staff when needed.
• Provide clear guidance and instructions that help users operate IVES accurately and confidently.
• Monitor and respond to questions submitted through designated email accounts and website inquiries.
• Provide accurate information and guidance to internal and external stakeholders regarding IVES and vital records processes.
• Route specialized or complex inquiries to the appropriate program staff when necessary.
• Review and reconcile weekly county recorder transmittal reports and security paper inventory records.
• Research discrepancies, review supporting documentation, and work with county recorder offices to resolve reporting and inventory issues.
• Analyze inventory activity, including security paper usage, damaged stock, exchanges, and remaining balances to ensure accountability and compliance with established procedures.
• Search for and reconcile duplicate records to maintain database accuracy.
• Transmit Social Security Number verification records through the Online Verification System (OVS) within IVES.
• Assist with administrative support activities and special projects as assigned.
• Contribute to ongoing improvements in system processes, data quality, and customer support workflows.
• Support bureau operations through collaboration with team members and program partners.

Description du poste

This position is for permanent Iowa Department of Health & Human Services - Public Health employees. Those in any other status are not eligible to apply.

The Iowa Department of Health and Human Services (HHS), Bureau of Health Statistics, is seeking a Business Systems Specialist 1 to join our team!

This position serves as a key representative of Iowa's vital records program and provides first-level functional support for the Iowa Vital Events System (IVES), assisting users with troubleshooting, account management, data quality review, and system-related questions while helping ensure the accuracy, integrity, and reliability of Iowa's vital records data.

What You’ll Do

Customer & Technical Support

• Answer customer service calls and respond to questions related to IVES and vital records processes
• Provide first-level functional support for IVES by troubleshooting user access, authentication, account management, transaction processing, and data-entry issues
• Analyze reported issues to identify root causes and resolve problems within established authority
• Escalate suspected system defects or complex technical issues to higher-level technical staff when needed
• Provide clear guidance and instructions that help users operate IVES accurately and confidently

User Support & Communication

• Monitor and respond to questions submitted through designated email accounts and website inquiries
• Provide accurate information and guidance to internal and external stakeholders regarding IVES and vital records processes
• Route specialized or complex inquiries to the appropriate program staff when necessary

Data Review & System Integrity

• Review and reconcile weekly county recorder transmittal reports and security paper inventory records
• Research discrepancies, review supporting documentation, and work with county recorder offices to resolve reporting and inventory issues
• Analyze inventory activity, including security paper usage, damaged stock, exchanges, and remaining balances to ensure accountability and compliance with established procedures
• Search for and reconcile duplicate records to maintain database accuracy
• Transmit Social Security Number verification records through the Online Verification System (OVS) within IVES

Project & Bureau Support

• Assist with administrative support activities and special projects as assigned
• Contribute to ongoing improvements in system processes, data quality, and customer support workflows
• Support bureau operations through collaboration with team members and program partners

Why This Role Matters

Iowa's vital records system supports essential life event records that individuals, families, healthcare organizations, government agencies, and local partners rely on every day. As a Business Systems Specialist 1, you'll serve as a key resource for users of the Iowa Vital Events System (IVES), helping resolve issues, support business processes, and maintain the accuracy and integrity of vital records data. Your work ensures county recorder offices and other partners can effectively access and manage critical information while supporting the reliability and accountability of Iowa's statewide vital records program.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

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Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

1. One year of full-time work in information technology, business analysis, program operations, program administration, project management, or a closely-related field.
2. A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in information systems, business administration, public administration, management, analytics, or a closely-related field equals one year of full-time experience.

For additional information, please click on this link to view the job description.