Business Systems Specialist

Steel Dynamics, Inc.; Fort Wayne (IN); On-site; USD 75,000 - 105,000; Full time

Job summary

Steel Dynamics, Inc. seeks a Salesforce Administrator to drive platform governance, security, and enhancements across business systems. You will gather requirements, lead integrations, and develop dashboards to support operations and sales decisions.

The role emphasizes cross-functional collaboration, training, and ongoing system support, with focus on digital content and marketing alignment to organizational goals.

Qualifications

• Bachelor’s degree in Business or related field.
• Salesforce Business Analysis and/or Salesforce Admin cert preferred.
• Working knowledge of business systems, reporting, and process improvement.
• Previous CRM experience preferred.
• Experience administering Salesforce or similar CRM platforms preferred.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Serve as the primary administrator for Salesforce.
• Manage platform administration, security, configuration, and data governance.
• Support declarative development and integrations.
• Gather business requirements and lead systems enhancements.
• Develop reports, dashboards, KPIs, and analytics for decisions.
• Analyze processes and identify improvement opportunities.
• Partner with leaders, IT, and vendors on solutions.
• Provide user training and ongoing system support.
• Coordinate digital content and website management.
• Plan and evaluate digital communications and engagement initiatives.

Skills

Analytical skills

Organizational skills

Problem solving

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Business or related field

Salesforce Business Analysis and/or Salesforce Admin cert preferred

Tools

Salesforce Admin

CRM platforms

Job description

Overview

This position drives operational efficiency through technology, process improvement, and strategic digital engagement while supporting cross-functional initiatives that advance organizational objectives.

Responsibilities

• Serve as the primary administrator and internal resource for Salesforce.
• Manage platform administration, security, configuration, and data governance.
• Support declarative development and collaborate on custom development and integrations.
• Gather business requirements and lead business systems enhancements.
• Develop reports, dashboards, KPIs, and analytics to support operational and commercial decision-making.
• Analyze business processes and identify opportunities for continuous improvement.
• Partner with business leaders, IT, and external vendors to implement technology solutions.
• Provide user training, documentation, and ongoing system support.
• Manage the organization’s website, social media platforms, and digital content.
• Plan, publish, and evaluate digital communications and engagement initiatives.
• Maintain brand consistency across corporate communications and marketing materials.
• Support recruitment marketing, community engagement, sponsorships, and organizational events.
• Coordinate with internal stakeholders and external partners on digital and marketing initiatives.

Qualifications

• Bachelor’s degree in Business or related field.
• Salesforce Business Analysis and/or Salesforce Admin cert preferred.
• Working knowledge of business systems, reporting, and process improvement
• Previous CRM experience preferred.
• Experience administering Salesforce or similar CRM platforms preferred.
• Strong analytical, organizational, and problem-solving skills.
• Experience managing digital platforms, websites, or corporate communications is preferred.
• Excellent communication and cross-functional collaboration skills

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.