Business Systems Manager (remote)

First American; Maine; Remote; USD 114,000 - 153,000; Full time

Job summary

A leading real estate technology provider in Maine is seeking a Reporting Team Lead to manage a team of developers focused on SQL reporting solutions. This role involves mentoring team members, collaborating with business stakeholders, and ensuring the efficiency and quality of data reporting processes. The ideal candidate will have a strong background in SQL development and proven experience in managing technical teams. A comprehensive benefits package is offered.

Benefits

Medical, dental, and vision benefits

401k

PTO and paid sick leave

Employee stock purchase plan

Qualifications

• Strong expertise in SQL development and database management.
• Experience managing technical teams in reporting or data environments.
• Ability to communicate effectively with technical and non-technical stakeholders.

Responsibilities

• Lead and mentor a team of report developers.
• Collaborate with business partners to gather requirements.
• Own the SQL reporting pipeline and manage escalations.

Skills

SQL development

Team management

Stakeholder communication

Problem-solving

Collaborative team culture

Education

Bachelor's degree or equivalent

Job description

ServiceMac is a sub-servicing entity providing superior technology, products, and services for the mortgage and real estate industries. We are focused on delivering highly personalized service and support through continuous innovation and acquisition.

How You'll Contribute

• Lead and mentor a team of report developers, setting priorities, assigning tasks, conducting code reviews, and providing coaching on best practices.
• Collaborate with business partners, data teams, and analysts to gather requirements, translate them into technical specifications, and ensure reports meet business needs.
• Act as the face of the reporting team, communicating status and progress to stakeholders and representing the team in cross-functional meetings.
• Own the SQL reporting pipeline, including design, development, deployment, and maintenance of stored procedures, database queries, and reporting objects.
• Manage escalations and production issues, providing hands-on technical support, troubleshooting problems, and coordinating resolutions to ensure minimal disruption.
• Drive continuous improvement by establishing coding standards, implementing process improvements, and ensuring adherence to data quality, governance, and security standards.
• Coach and develop team members, fostering professional growth and ensuring consistent delivery of high-quality work.

What You'll Bring

• Strong expertise in SQL development, query optimization, and database management.
• Experience leading or managing technical teams in reporting or data environments.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Strong problem-solving skills with a focus on production support and issue resolution.
• Commitment to mentoring, coaching, and fostering a collaborative team culture.

Job Complexities

• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers.
• Often leads a cooperative effort among members of a project team.
• Seen as a key contributor within a functional organization.
• Gives input to developing function-wide strategic direction.
• Influences internal leadership on decisions relating to priorities and schedules.
• Has contact with management inside and outside the company.

Supervision Received or Extended

• Manages a team of technical team members.
• Authorizes projects, approves designs and cost estimates, sets priorities, provides input to and administers budgets, and participates in long-range planning.

Impact

• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Work is reviewed in terms of meeting product, project, or operational objectives, schedules, and budgets.

Knowledge and Skills/Technology Used

• Demonstrated successful track record of design, development, and completion of projects in area of functional expertise.
• Demonstrated success of establishing, leading, and maintaining effective working relationships at the departmental level.

Typical Education

• Bachelor's degree or equivalent combination of education and experience.

Typical Range of Experience

• 3-5 years of demonstrated supervisory/management skills.

The pay range for this role is $114,625.00 - $152,825.00.

We are an equal opportunity employer and offer a comprehensive benefits package, including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits like an employee stock purchase plan.