Business Systems Manager (remote)

First American; Charleston (SC); Remote; USD 114,000 - 153,000; Full time

Job summary

A leading mortgage services provider in Charleston seeks a Team Leader for SQL Reporting. You will mentor a team, manage a SQL reporting pipeline, and collaborate with various stakeholders. Ideal candidates have strong SQL expertise, leadership experience, and excellent problem-solving skills. Competitive compensation and a comprehensive benefits package are offered.

Benefits

Medical, dental, and vision insurance

401k plan

PTO and paid sick leave

Employee stock purchase plan

Qualifications

• 3-5 years of experience in supervisory or management roles.
• Strong expertise in SQL development and database management.
• Ability to lead technical teams effectively.

Responsibilities

• Lead and mentor a team of report developers.
• Collaborate with business partners and data teams.
• Own the SQL reporting pipeline from design to maintenance.

Skills

SQL development

Team leadership

Problem-solving

Communication

Database management

Education

Bachelor's degree or equivalent

Job description

United States, South Carolina, Charleston

Who We Are: ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.

How You'll Contribute

• Lead and mentor a team of report developers; set priorities, assign tasks, conduct code reviews and provide coaching on best practices.
• Collaborate with business partners, data teams and analysts to gather requirements, translate them into technical specifications and ensure reports meet business needs.
• Act as the face of the reporting team, communicating status and progress to stakeholders and representing the team in cross-functional meetings.
• Own the SQL reporting pipeline, including design, development, deployment and maintenance of stored procedures, database queries and reporting objects.
• Manage escalations and production issues; provide hands-on technical support, troubleshoot problems and coordinate resolutions to ensure minimal disruption.
• Drive continuous improvement by establishing coding standards, implementing process improvements, and ensuring adherence to data quality, governance and security standards.
• Coach and develop team members, fostering professional growth and ensuring consistent delivery of high-quality work.

What You'll Bring

• Strong expertise in SQL development, query optimization and database management.
• Experience leading or managing technical teams in reporting or data environments.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Strong problem-solving skills with a focus on production support and issue resolution.
• Commitment to mentoring, coaching and fostering a collaborative team culture.

Job Complexities

• Frequently interacts with subordinate supervisors, customers and/or functional peer group managers, normally involving matters between functional areas, other business units, or customers and the company.
• Often leads a cooperative effort among members of a project team.
• Seen as a key contributor within a functional organization.
• Gives input to developing function-wide strategic direction.
• Influences internal leadership on decisions relating to priorities and schedules.
• Has contact with management inside and outside the company; contacts involve clarification or modification of projects, plans, operational decisions, and/or scheduling requirements.

Supervision Received or Extended

• Manages a team of technical team members (generally skilled, exempt employees).
• Authorizes projects, approves designs and cost estimates for projects, sets priorities, provides input to and administers budgets, and participates in long-range planning.

Impact

• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Work is reviewed in terms of meeting product, project, or operational objectives, schedules, and budgets.

Knowledge and Skills/Technology Used

• Demonstrated successful track record of design, development, and completion of projects in area of functional expertise.
• Demonstrated success of establishing, leading, and maintaining effective working relationships at the departmental level.

Typical Education

• Bachelor's degree or equivalent combination of education and experience

Typical Range of Experience

• 3-5 years of demonstrated supervisory/management skills.

The pay range for this role is $114,625.00 -$152,825.00

First American is an equal opportunity employer and offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.